Last Updated: 16:50:41 07/13/2021

How Worldnet International uses cookies

Whenever you use our websites, mobile sites, mobile applications or applications on any other devices such information may be collected through the use of cookies and similar technologies. By using Worldnet Internationals services you agree to our use of cookies as described in this Cookie Policy.

Mobile Applications:

Vendor Mobile

OBC Mobile

What are ‘cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They are referred to as session or persistent cookies, depending on how long they are used:

1. Session cookies only last for your online session and disappear from your computer or device when you close your browser.
2. Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which Cookies does Worldnet International use and why?

When you use our Digital Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

• Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.

2. Analytics cookies

In order to keep Worldnet Internationals Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Services are most popular, when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other Services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

3. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Worldnet International or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Worldnet does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

How to control your cookies

Please remember that Worldnet International does not use cookies to collect personally identifiable information about you. with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Worldnet International cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

• See what cookies you’ve got and delete them on an individual basis.
• Block third party cookies.
• Block cookies from particular sites.
• Block all cookies from being set.
• Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons.

We use your Personal Data for providing and improving the Service and Product(s). By using the Service, you agree to the collection and use of information in accordance with this policy.Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at worldnet-intl.com

Personal Data

Definitions

• Personal Data: any information relating to an identified or identifiable real person. An identifiable real person is defined as any real person who can be directly or indirectly identified.
• Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collecting, recording, transmission, storage, conservation, extracting, consultation, use, disclosure by transmission and so on.
• Controller: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
• Processor: the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
• Third party: a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
• Consent: consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Communications

You may communicate with us using any of the following methods:

• E-mail, via [email protected] for general communication, product information, support or any other commercial or non-commercial inquiry or [email protected] for any privacy-related information or request.
• Contact Forms for general communication, product information, support or any other commercial or non-commercial inquiry
• If you initiate a contact with us, without being a registered user, we will use your contact information to respond to your requests.
• We may send you information by email, If required by applicable law, we will send you such information only with your consent, which was given at the time you provided us with the Personal Data.
• Please note that we will send transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, Product(s) downloads, and any Personal Data requests.
• A update is non-marketing and non-commercial communication including but not limited to updates to the Terms and Conditions, Privacy Policy, Cookie Policy, Business Transactions, and any other contractual communication.
• A update is a non-marketing and non-commercial communication, including but not limited to security notifications, Product(s) updates, Product(s) security patches or data breach notifications.

Information Collection And Use

When you complete a form for a hoodie, we collect the following Personal Data from you:

• First and last name;
• Your email address;
• Company Name;
• Instagram Handle if chosen to provide;
• Company Address;

When you subscribe to a newsletter from our service (“Newsletter Subscriber”), we collect the following Personal Data from you:

Email Address

We collect this information for the purpose of providing the Service and the Product(s), identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

We will never collect sensitive categories of data such as:

• race;
• ethnic origin;
• politics;
• religion;
• trade union membership;
• genetics;
• biometrics (where used for ID purposes);
• health;
• sex life;
• criminal records;
• sexual orientation.

Automatically Collected Data

Location Data

When you use the mobile applications ‘Vendor Mobile’ and ‘OBC Mobile’, location data is captured when the user completes or requests assignments and is stored in the form of geo-coordinates.

When you visit the Service, we may automatically collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

We do not use your submitted Personal Data in association with any Automatically Collected Data. When we process Automatically Collected Personal Data you can expect a minimal privacy impact.

How We Use Your Information

To provide the Service and respond to your requests, we use Personal Data submitted by you to provide access to the Service and to Products, assist your support request and inquiries and to notify you of important changes to the Services. This use is necessary for the performance of the contract between you and us.

To provide the Service and respond to your requests, we use Personal When you ask for information about the Service or about the Products, we will use your contact information to respond to your requests. Such use is necessary to respond to your request prior to entering into a contract with us. We will never use the Personal Data acquired from this type of communication for marketing purposes.

We will use your Personal Data for marketing purposes only to the extent permitted by applicable law. We may use your Personal Data to send you information by email on our Service’s new content, our Products, or other promotions.

Where required by the applicable law, we will obtain your consent before doing so. We will send you such information only with your consent, which was given at the time you provided us with the Personal Data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information.

You are entitled to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send you permitting you to “opt-out” of receiving future promotional information, and/or withdrawing your consent from your Control Panel. Additionally, if, at any time, you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, or you wish to have your Personal Data removed from our Service, please contact us at:

Email: [email protected]

If the content of the message delivered to the above-mentioned address is blank, we will stop processing any Personal Data associated with the e-mail address until further clarification.

Please note that we will continue to contact you via email only to respond to your requests and inquiries. This use is necessary or the performance of the contract between you and us.

Please note that we will continue to deliver transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, and any Personal Data requests. This use is necessary for the performance of the contract between you and us.

We will continue to deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our Service Customers unless an account deletion and/or contract termination request is made. This use is necessary for the performance of the contract between you and us.

If you no longer wish to receive any communication at all from our service, you can terminate the contract between you and the Service by deleting your account. If you are a Customer of a supported product by our Service, we won’t be able to provide you with support or product updates.

We may use your Automatically Collected Personal Data to analyze, administer, support, improve the use of the Service. We may use data relating to your use of Service, without identifying you, to analyze, administer, support and improve your access to and use of the Services.

We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregate information does not identify you, and we may share such data with affiliates and business partners. This use of your Personal Data is necessary for our legitimate interests in understanding how the Service is being used by you and to improve your experience on it.

We may use your Personal Data for other purposes. We will use your Personal Data for other purposes only after providing specific notice at the time of collection, and only after an explicit opt-in.

If you are a EU resident, please see your additional rights here.

Updated November 10, 2023

U.S. Data Privacy Framework Policy  

1. Overview

Worldnet International Couriers Inc., located in New York, and its U.S. subsidiaries (together as, “Worldnet”, “we”, “us”) complies with the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework (“Principles”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom and Switzerland to the United States. Worldnet has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles.  If there is any conflict between the terms in this Policy and the Principles, the Principles shall govern.  To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov.  

Other Covered Entities:
Worldnet International Couriers, Inc. (California)  

Jurisdiction 

The Federal Trade Commission (FTC) has jurisdiction, enforcement, and investigatory authority over Worldnet’s compliance with the Principles.  

2. Definitions

“Customer” means a prospective, current, or former customer of Worldnet. The term also shall include any affiliate, individual agent, employee, representative, or customer of a Worldnet Customer where Worldnet has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer or when made available to provision communications, logistics and supply chain services.  

“Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her persons. For Customers residing in Switzerland, a Data Subject also may include a legal entity. 

“Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of Worldnet or any of its affiliates or subsidiaries, who is also a resident of a country within the European Economic Area. 

“Europe” or “European” refers to a country in the European Economic Area. 

“Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland, the term “person” includes both a natural person and a legal entity, regardless of the form of the legal entity. 

“Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious or philosophical affiliations or opinions, sexual orientation, or trade union membership. 

“Third Party” means any individual or entity that is neither Worldnet nor a Worldnet employee, agent, contractor, or representative. 

3. 3. Scope

This Policy applies to the processing of personal data that Worldnet receives in the United States concerning Customers and Employees who reside in Europe, the United Kingdom and Switzerland.  

Worldnet provides transportation and logistics services.  

This Policy does not cover data from which individual persons cannot be identified or situations in which pseudonyms are used. (The use of pseudonyms involves the replacement of names or other identifiers with substitutes so that identification of individual persons is not possible.) 

4. 4. Responsibilities

Worldnet’s Quality Department will oversee its data privacy program, including compliance with the Data Privacy Framework Principles. We shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to [email protected].  

5. 5. Certification

Worldnet will renew its DPF certification annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism. 

Prior to the re-certification, Worldnet will conduct an internal audit as part of its Management System to ensure that its attestations and assertions about its treatment of Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, Worldnet will undertake the following: 

• Review this DPF policy and its publicly posted website privacy policy to ensure that these policies accurately describe the practices regarding the collection of Personal Data. 
• Ensure that the publicly posted privacy policy informs Customers of Worldnet’s participation in the DPF program and where to obtain a copy of additional information.  
• Ensure that this Policy continues to comply with the Principles. 
• Confirm that Customers are made aware of the process for addressing complaints and any independent dispute resolution process.  
• Review its processes and procedures for training Employees about Worldnet’s participation in the DPF program and the appropriate handling of Personal Data. 

6. 6. Processing Personal Data

Worldnet provides transportation and logistics services to our customers, which are predominantly businesses, although individual consumers are not restricted from purchasing such services.  

Worldnet collects Personal Data when Customer accounts are opened and updated, services are provided, interacting with our website, log-in to their account, complete surveys, request information from us, or otherwise communicate with us.  

Personal information regarding current, former, and prospective employees is collected to perform human resource administration, operate the business, and maintain contact with individuals. 

As a general matter, Worldnet collects the following types of Personal Data: contact information, including, a contact person’s name, email address, mailing address, telephone number, mobile/cell number, title, and company name.  

Worldnet collects, uses, stores and transmits personal data for lawful and valid business use, retains data for improvement, recordkeeping, audit and compliance purposes, does not disclosure personal data to third parties unless there is a need to know for the purpose of business administration, performing human resource administration, fulfilling our contractual obligations of providing transportation and logistics services or communicating service-related information with those person(s).  

7. 7. DISCLOSURES & ONWARD TRANSFERS OF PERSONAL DATA

Except as otherwise provided herein, Worldnet discloses personal data only to third parties who reasonably need to know such data.  

Disclosure via transmission to third parties of non-HR personal data for customers, customer affiliates, vendors or employees may be required in the following examples, but not limited to:  

1. Facilitating transportation and logistics services  

1. Post delivery services  

1. Government reporting  

1. Internal business operations 

Disclosure via transmission to third parties of HR personal data for employees, temporary employees or contractors may be required in the following examples, but not limited to:  

1. Human resource management  

1. Payroll and related processing  

1. Internal business operations  

1. Government reporting requirements  

Worldnet may also disclose Personal Data for other purposes or to other third parties when a data subject has consented to or requested such disclosure. 

Worldnet may be forced to disclose an individual’s personal data when compelled by a request made by a recognized public authority or where required to meet legal obligations.  

To the extent provided by this Policy and Principles, Worldnet will only disclosure Personal Data to third parties that have given us contractual assurances that they will provide at least the same level of privacy as required by this Policy and Principles, and they will process Personal Data or limited and contracted purposes only. If Worldnet is aware that a third party has disclosed Personal Data in a way contrary to this Policy and or the Principles, we will take steps to prevent such processing. Worldnet complies with the Principles for all onward transfers of Personal Data from the EU, UK and Switzerland, including the onward transfer liability provisions.  

8. 8. SENSITIVE DATA

Worldnet does not collect Sensitive Data from its Customers.  

9. 9. DATA INTEGRITY AND SECURITY

Worldnet makes reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. Worldnet has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction.  

For example, electronically stored Personal Data is stored on a secure network with firewall protection, and access to Worldnet’s electronic information systems requires user authentication via password, Two Factor Authentication (2FA) or similar means. Worldnet also employs access restrictions, limiting the number of employees who have access to Customer Personal Data. Further, Worldnet facilities have physical safeguards, such as access control and monitoring to prevent unwanted physical access.  

Despite these precautions, no data security safeguards guarantee 100% security all the time. 

10. 10. NOTIFICATION

Worldnet notifies Customers about its adherence to the Principles through its publicly posted website privacy policy.  

Worldnet notifies Employees about their rights via internal policies, training, and email notifications.   

11. 11. ACCESSING PERSONAL DATA

Worldnet personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized. 

12. 12. RIGHTS TO ACCESS, CHANGE OR DELETE PERSONAL DATA

• Right to Access – as a customer of Worldnet services, you have the right to access your data at any time. Data subjects have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which Worldnet collected the Personal Data. Data Subjects may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law. Upon reasonable request and as required by the Principles, Worldnet allows Customers access to their Personal Data, in order to correct or amend such data where inaccurate.  

• Data Retention – Note that personal data is not removed from our systems permanently upon closure of Customer accounts. Worldnet retains transaction and personal data for a minimum of seven (7) years to comply with various recordkeeping and auditing requirements. No maximum period is defined.  

• Amendment – Customers may edit their Personal Data by either logging into their account or by contacting Worldnet via email.  

• Authentication – Customers who request their Personal Data will be required to authenticate their identity by email, phone, or mail.  

• Response Commitment – Worldnet commits to responding and resolving within thirty (30) days all reasonable written requests to view, amend, limit, or delete Personal Data.  

13. 13. RIGHTS TO LIMIT USE AND DISCLOSURE

Worldnet offers various means to limit the use and disclosure of your Personal Data, which can be found on our website as consent/opt-out indicators, on our email communications as unsubscribe, within our software’s, or as a general request by email.  

For a general request by email, to limit the use and/or disclosure regarding your Personal Data as specified in this Policy, Customers should submit a written request to your local Worldnet office or by email to [email protected]. 

14. 14. AMENDMENT

This Policy may be amended from time to time, consistent with the Principles and applicable data protection and privacy laws and principles. We will make employees available of changes to this policy either by posting to our intranet, through email, or other means. Customers may access the most updated version of this policy on our website.  

15. 15. QUESTIONS OR COMPLAINTS

Customers may contact Worldnet with questions or complaints concerning this Policy at the following address [email protected].  

16. 16. ENFORCEMENT AND DISPUTE RESOLUTION

In compliance with the Principles, Worldnet commits to resolving complaints about our collection or use of your personal information within thirty (30) days.  EU, UK and Swiss individuals with inquiries or complaints regarding our Policy should first contact Worldnet at: [email protected].   

Worldnet receives or processes human resources data from the European Union for use in the context of the employment relationship under the EU-U.S. DPF and agrees to cooperate with the EU data protection authorities (DPAs) and comply with the advice given by such authorities with respect to this data. 

Worldnet receives or processes human resources data from the UK for use in the context of the employment relationship under the UK Extension to the EU-U.S. DPF and agrees to cooperate with the UK Information Commissioner’s Office (UK ICO) and comply with the advice given by the UK ICO with respect to this data. 

If an individual has an unresolved complaint or concern that is not addressed timely or to your satisfaction, that individual may contact our U.S. based third party dispute resolution, the International Centre for Dispute Resolution/American Arbitration Association (“ICDR/AAA”).  Please contact or visit https://go.adr.org/dpf_irm.html for more information or to file a complaint.   

If the dispute involved human resources personal information, or information collected in the context of an employment relationship, we will cooperate with the respective Data Protection Authorities and comply with the advice of such authorities.  

You may have the option to select binding arbitration under the Panel for the resolution of your complaint under certain circumstances.  For further information, please see the Data Privacy Framework website. To learn more about the Data Privacy Framework, and to view Worldnet’s certification, please visit https://www.dataprivacyframework.gov .  

Under certain conditions, more fully described on the Data Privacy Framework Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.  

CARTA DEI SERVIZI

Worldnet International Italia

Worldnet International Italia Srl Unipersonale (“Worldnet International Italia”) è una società di diritto italiano, con sede legale e amministrativa in Italia – 20139 – Milano, via Orobia n. 32, Codice fiscale e Partita IVA IT 09880320156 e R.E.A Milano 1327355, soggetta a direzione e coordinamento da parte di Worldnet International Couriers Inc (con sede negli USA).

Il gruppo Worldnet International offre alla propria clientela un’ampia gamma di servizi in grado di assicurare la consegna delle merci in tutto il mondo.

Obiettivo della carta dei servizi

La Carta dei servizi di Worldnet International Italia ha lo scopo di fornire un elenco e una descrizione dettagliata dei servizi erogati e delle tariffe di tali servizi, delle responsabilità di Worldnet International Italia, delle modalità di assistenza offerte ai clienti, delle procedure da seguire per gestire eventuali reclami e dei titoli abilitativi di Worldnet International Italia.

Servizi

I servizi offerti da Worldnet International Italia non rientrano nel Servizio Universale e non sono mai sostitutivi dello stesso. Detti servizi non sono svolti in maniera standardizzata, bensì con modalità operative ed economiche variabili a seconda delle esigenze di volta in volta palesate dalla clientela.

Worldnet International Italia offre le seguenti tipologie di servizi di spedizione:

• EXPRESS: servizio consolidato via aerea o su strada verso destinazioni limitate.
• PREMIUM: servizio dedicato di trasporto aereo Next Flight Out verso destinazioni limitate.
• ON BOARD COURRIER: servizio Hand Carry verso qualsiasi destinazione.
• SPECIALS: servizio dedicato via aerea o su strada verso qualsiasi destinazione.

Le summenzionate tipologie di spedizione prevedono anche servizi a valore aggiunto in ambito di ritiro e consegna a determinati orari o gestione di tipologie di spedizioni (come ad esempio con CARNET ATA, CITES, etc.) e la possibilità di stipulare una copertura assicurativa sul trasporto.

Per l’erogazione di tali servizi, Worldnet International Italia può avvalersi dell’attività/ servizi di fornitori terzi quali società/compagnie di trasporto aereo, su strada, ferroviario, navale o di figure professionali quali dichiaranti doganali e On Board Couriers.

Tariffe

Il prezzo dei servizi di spedizione e dei servizi aggiuntivi è rimesso alla libera contrattazione delle parti.   In generale, le tariffe applicate variano in base ad elementi quali la tipologia del servizio, paese di origine e destinazione, peso, dimensioni e numero dei pacchi, costi aggiuntivi per servizi opzionabili/a valore aggiunto.
Il dipartimento Client Solution è responsabile della quotazione di ciascun servizio di spedizione a fronte di una richiesta da parte del cliente; la quotazione viene proposta al cliente per l’accettazione e conseguente conferma del servizio o eventuale rifiuto. La quotazione, tuttavia, potrà prevedere degli importi condizionali o da definirsi durante lo svolgimento del servizio. 

Servizio clienti

Worldnet International Italia offre supporto in tutto il processo di spedizione, a partire dal ritiro, al monitoraggio del trasporto fino alla consegna finale. Il Servizio Clienti può essere contattato tramite e-mail all’indirizzo [email protected] o telefonando al numero +39 0255213744 dal lunedì al venerdì dalle ore 9.00 alle ore 19.00. Al di fuori di tali orari, l’assistenza clienti di Worldnet International Italia è fornita dall’ufficio di supporto situato a Lancaster reperibile al medesimo indirizzo di posta elettronica. 

Reclami

I clienti di Worldnet International Italia possono presentare un reclamo scrivendo all’Ufficio Client Solutions di riferimento, al proprio contatto commerciale o al dipartimento Quality entro cinque (5) giorni dalla data in cui Worldnet ha effettuato la consegna; in caso contrario Worldnet non avrà alcuna responsabilità. I reclami sono limitati ad uno per spedizione, la cui liquidazione sarà completa e definitiva per tutte le perdite o danneggiamenti in relazione ad essa.

Responsabilità di WN INTL

Ai sensi delle leggi che regolano l’assicurazione delle merci trasportate, il vettore è responsabile della perdita e dell’avaria delle merci consegnateli per il trasporto dal momento in cui le riceve a quello in cui le consegna al destinatario.

La responsabilità di Worldnet International Italia in relazione a qualsiasi spedizione trasportata all’interno del territorio nazionale via aerea o su strada è assunta a norma di legge secondo gli articoli 1693, 1694 e 1696 C.C., con conseguente previsione di un limite risarcitorio, in caso di perdita o avaria della merce trasportata, pari al minore tra il valore della spedizione e € 1,00 (uno) per chilogrammo di peso lordo della merce perduta o danneggiata. Tale limite si applica anche in tutti gli altri casi di responsabilità del vettore.

Le responsabilità di Worldnet international Italia in relazione a qualsiasi spedizione trasportata a livello internazionale su strada è limitata dalla Convenzione per il Trasporto Internazionale di Merci su Strada (CMR) al minore tra il valore di mercato corrente o il valore dichiarato, o 8,33 DSP, Diritti Speciali di Prelievo, per chilogrammo lordo trasportato della merce perduta o danneggiata (circa € 10,00 (dieci) per chilogrammo). Tali limiti si applicheranno anche al trasporto nazionale su strada in assenza di limiti di responsabilità obbligatori o inferiori nella legge nazionale applicabile in materia di trasporti.

La responsabilità di Worldnet in relazione a qualsiasi spedizione trasportata a livello internazionale per via aerea (inclusi i trasporti stradali accessori o le soste lungo il percorso) è limitata dalla Convenzione di Montreal o dalla Convenzione di Varsavia, a seconda dei casi, o, in assenza di tale Convenzione, al minore tra il valore corrente di mercato o dichiarato, o fino a 22 Diritti Speciali di Prelievo per chilogrammo (circa € 26,00 chilogrammo). Tali limiti si applicano anche a tutte le altre forme di trasporto, ad eccezione del caso in cui le spedizioni siano trasportate solo su strada, quando si applicano i limiti precedentemente indicati.

La responsabilità di Worldnet è strettamente limitata alla perdita diretta e al danneggiamento di una sola spedizione e ai limiti indicati in questa sezione. Se i limiti sono applicabili in base al peso, si utilizza il peso imponibile. Tutti gli altri tipi di perdite o danni sono espressamente esclusi (inclusi, a titolo esemplificativo ma non esaustivo, perdita di profitti, reddito, interessi, affari futuri, danni incidentali e consequenziali), indipendentemente dal fatto che tali perdite o danni siano speciali o indiretti, e anche se il rischio di tale perdita o danno è stato portato all’attenzione di Worldnet.

Worldnet compirà ogni ragionevole sforzo per consegnare la spedizione secondo i normali programmi di consegna di Worldnet, ma tali programmi non sono vincolanti e non fanno parte del contratto. Worldnet non è responsabile per eventuali danni o perdite causati da ritardi, ma per alcune spedizioni, il mittente può ricevere un credito da Worldnet non superiore alla commissione di servizio addebitata.

Worldnet non è responsabile per eventuali perdite o danni derivanti da circostanze al di fuori del controllo di Worldnet. Questi includono, a titolo esemplificativo ma non esaustivo, danni elettrici o magnetici o cancellazione di immagini, dati o registrazioni elettroniche o fotografiche; qualsiasi difetto o caratteristica relativa alla natura della spedizione, anche se nota a Worldnet; qualsiasi atto o omissione da parte di una persona non impiegata o assunta da Worldnet, ad esempio mittente, destinatario, terza parte, funzionario doganale o altro funzionario governativo; attacchi informatici di terze parti o altre minacce relative alla sicurezza delle informazioni; “Cause di Forza maggiore” – ad esempio terremoto, ciclone, tempesta, inondazione, nebbia, guerra, incidente aereo, embargo, sommossa, epidemia, pandemia, tumulto civile o azione industriale.

Titoli abilitativi

Per l’esecuzione delle proprie attività, Worldnet International Italia possiede i seguenti titoli abilitativi: iscrizione Albo Nazionale degli Autotrasporti di Merci per Conto terzi n. MI/0875104/D e iscrizione nel Registro Elettronico Nazionale REN M0030052. 

Worldnet International Italia, nello svolgimento della propria attività sul territorio internazionale e nazionale potrebbe potenzialmente trovarsi ad effettuare il trasporto di plichi o di pacchi sino a trentuno e mezzo (31,5) chilogrammi, rientranti nella normativa dei servizi postali (D. Lgs.261/1999). A tal fine, Worldnet International Italia è titolare di Autorizzazione Generale per servizi postali n. AUG/888/2001.

Worldnet International Italia, nell’ottica del continuo miglioramento aziendale e delle proprie prestazioni e allinearsi al gruppo, ha in programma l’ottenimento della certificazione di Qualità ISO 9001:2015, della certificazione di Sostenibilità ISO 14001:2015, della certificazione di Salute e Sicurezza sul Lavoro ISO 45001:2018.

Trattamento dei dati

Worldnet International Italia gestisce i dati personali acquisiti durante lo svolgimento delle proprie attività nel massimo rispetto delle normative applicabili, in particolare in accordo alla normativa europea GDPR (General Data Protection Regulation) e all’Atto Federale sulla Protezione dei Dati (FADP) emesso dalla Svizzera.

Ulteriori informazioni in aggiunta a quanto descritto nella presente Carta dei Servizi sono consultabili sul sito The World Leader in Premium Logistics | Worldnet (worldnet-intl.com).

Release Date: 10/1/2024

Ethical AI Principles Notice

Our Commitment to Ethical AI

At Worldnet International, we believe in the power of artificial intelligence (AI) to

transform the way we operate, improve our services and customer satisfaction. We are

committed to developing and deploying AI technologies responsibly and ethically,

ensuring they align with our AI principles of fairness, transparency, accountability, and

privacy.

Our AI Principles

1. Fairness
   • We strive to eliminate biases in our AI systems and ensure that our technologies treat all individuals and groups fairly. We will monitor and continuously improve our AI models to ensure fairness.

2. Transparency
   • We are committed to making our AI usage understandable and explainable. Our takeholders have the right to know how AI influences decisions that impact them. In the AI Initiatives section below, we strive to provide clear and accessible information about our AI use.

3. Accountability
   • We take responsibility for the outcomes of our AI usage. Our AI Ethics Policy and related processes ensure that there are clear lines of accountability.

4. Privacy
   • Protecting the privacy of individuals is paramount. We adhere to strict data protection regulations and minimize or deny personal data for use in our AI systems, otherwise employ measures to secure personal data used in our AI systems. We ensure that data collection and processing are for legitimate business purposes and transparent or consent-based.

AI Initiatives

Enhancing Customer Experience

We use AI to personalize and improve our customer interactions, from optimizing delivery routes to providing timely updates. Our AI-driven insights allow us to better understand and meet the needs of our customers.

Operational Efficiency

AI helps us streamline our operations, from predictive maintenance of our transportation fleet to efficient resource allocation. These technologies enable us to reduce costs and enhance service reliability.

Data Privacy Practices

Our Privacy Policy outlines how we collect, use, and protect personal data in our AI systems. We comply with all relevant data privacy laws to ensure the highest standards of privacy.

Contact Us

For questions or to provide feedback, please contact our Compliance Department at [email protected].

Français

Avis sur les principes de l’IA éthique

Notre engagement en faveur d’une IA éthique

Chez Worldnet International, nous croyons au pouvoir de l’intelligence artificielle (IA) pour transformer notre mode de fonctionnement, améliorer nos services et la satisfaction de nos clients. Nous nous engageons à développer et à déployer des technologies d’IA de manière responsable et éthique, en veillant à ce qu’elles soient conformes à nos principes d’IA en matière d’équité, de transparence, de responsabilité et de respect de la vie privée.

Nos principes en matière d’IA

1. L’équité
   • Nous nous efforçons d’éliminer les préjugés de nos systèmes d’IA et de veiller à ce que nos technologies traitent tous les individus et tous les groupes de manière équitable. Nous surveillerons et améliorerons en permanence nos modèles d’IA pour garantir l’équité.

2. Transparence
   • Nous nous engageons à rendre notre utilisation de l’IA compréhensible et explicable. Nos parties prenantes ont le droit de savoir comment l’IA influence les décisions qui les concernent. Dans la section Initiatives en matière d’IA ci-dessous, nous nous efforçons de fournir des informations claires et accessibles sur notre utilisation de l’IA.

3. Responsabilité
   • Nous assumons la responsabilité des résultats de notre utilisation de l’IA. Notre politique d’éthique en matière d’IA et les processus connexes garantissent l’existence de lignes de responsabilité claires.

4. Protection de la vie privée
   • La protection de la vie privée des individus est primordiale. Nous adhérons à des réglementations strictes en matière de protection des données et minimisons ou refusons l’utilisation de données personnelles dans nos systèmes d’IA, ou prenons des mesures pour sécuriser les données personnelles utilisées dans nos systèmes d’IA. Nous veillons àce que la collecte et le traitement des données soient effectués à des fins commerciales légitimes et qu’ils soient transparents ou fondés sur le consentement.

Initiatives en matière d’IA

Amélioration de l’expérience client

Nous utilisons l’IA pour personnaliser et améliorer les interactions avec nos clients, qu’il s’agisse d’optimiser les itinéraires de livraison ou de fournir des mises à jour en temps opportun. Nos connaissances fondées sur l’IA nous permettent de mieux comprendre les besoins de nos clients et d’y répondre.

Efficacité opérationnelle

L’IA nous aide à rationaliser nos opérations, de la maintenance prédictive de notre flotte de transport à l’allocation efficace des ressources. Ces technologies nous permettent de réduire les coûts et d’améliorer la fiabilité du service.

Pratiques en matière de confidentialité des données

Notre politique de confidentialité décrit la manière dont nous collectons, utilisons et protégeons les données personnelles dans nos systèmes d’IA. Nous respectons toutes les lois relatives à la confidentialité des données afin de garantir les normes les plus élevées en la matière.

Contact

Pour toute question ou commentaire, veuillez contacter notre service de conformité à l’adresse [email protected].

Italiano

Avviso sui principi etici dell’IA

Il nostro impegno per un’IA etica

In Worldnet International crediamo nel potere dell’intelligenza artificiale (IA) di trasformare il nostro modo di operare, migliorare i nostri servizi e la soddisfazione dei clienti. Ci impegniamo a sviluppare e utilizzare le tecnologie di IA in modo responsabile ed etico, assicurandoci che siano in linea con i nostri principi di IA: equità, trasparenza, responsabilità e privacy.

I nostri principi di IA

1. Equità
   • Ci impegniamo a eliminare i pregiudizi nei nostri sistemi di IA e a garantire che le nostre tecnologie trattino tutti gli individui e i gruppi in modo equo. Monitoreremo e miglioreremo continuamente i nostri modelli di IA per garantire l’equità.

2. Trasparenza
   • Ci impegniamo a rendere comprensibile e spiegabile l’utilizzo dell’IA. I nostri stakeholder hanno il diritto di sapere come l’IA influenza le decisioni che li riguardano. Nella sezione Iniziative AI che segue, ci impegniamo a fornire informazioni chiare e accessibili sul nostro utilizzo dell’IA.

3. Responsabilità
   • Ci assumiamo la responsabilità dei risultati del nostro utilizzo dell’IA. La nostra Politica etica sull’IA e i relativi processi garantiscono l’esistenza di chiare linee di responsabilità.

4. Privacy
   • La protezione della privacy delle persone è fondamentale. Ci atteniamo alle severe normative sulla protezione dei dati e riduciamo al minimo o neghiamo l’uso dei dati personali nei nostri sistemi di IA, altrimenti adottiamo misure per proteggere i dati personali utilizzati nei nostri sistemi di IA. Ci assicuriamo che la raccolta e l’elaborazione dei dati avvengano per scopi commerciali legittimi e siano trasparenti o basati sul consenso.

Iniziative di IA

Migliorare l’esperienza del cliente

Utilizziamo l’IA per personalizzare e migliorare le interazioni con i clienti, dall’ottimizzazione dei percorsi di consegna alla fornitura di aggiornamenti tempestivi. Le nostre intuizioni basate sull’IA ci permettono di comprendere e soddisfare meglio le esigenze dei nostri clienti.

Efficienza operativa

L’IA ci aiuta a ottimizzare le nostre operazioni, dalla manutenzione predittiva della nostra flotta di trasporto all’allocazione efficiente delle risorse. Queste tecnologie ci permettono di ridurre i costi e migliorare l’affidabilità del servizio.

Pratiche di privacy dei dati

La nostra Informativa sulla privacy illustra le modalità di raccolta, utilizzo e protezione dei dati personali nei nostri sistemi di IA. Rispettiamo tutte le leggi sulla privacy dei dati per garantire i più elevati standard di riservatezza.

Contatti

Per domande o per fornire feedback, contattare il nostro Dipartimento di conformità all’indirizzo [email protected].