Terms & Conditions

Fuel & Volumetric Notice

Last Updated: 11:54 06/01/2023

Current Fuel Surcharge

Air Fuel Surcharge 21%

Fuel Surcharge

Worldnet International uses an index-based fuel surcharge that is adjusted monthly. The fuel of the current month is adjusted based on the finalized monthly rate from two months prior per the U.S. Gulf Coast kerosene-type jet fuel spot price reported by the US Energy Information Administration (EIA). Scheduled changes to the fuel surcharge are effective on the first day of the month and generally published on our website at least two weeks prior to the effective date of change. Fuel surcharges are subject to fluctuation and may change without prior notice; the most current fuel surcharge will always be found on our website.

Fuel applies to all areas of the world that Worldnet International services.

Volumetric Weight

Volumetric or dimensional weight is calculated by:

Inches to LBs = (L * W * H)/139 or Centimeters to KGs = (L * W * H)/5000

Inches to LBs = (L * W * H)/139 or Centimeters to KGs = (L * W * H)/5000

For any further questions please email our customer service team at here.

Last Updated: 16:50:41 07/13/2021

How Worldnet International uses cookies

Whenever you use our websites, mobile sites, mobile applications or applications on any other devices such information may be collected through the use of cookies and similar technologies. By using Worldnet Internationals services you agree to our use of cookies as described in this Cookie Policy.

Mobile Applications:

Vendor Mobile

OBC Mobile

What are ‘cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They are referred to as session or persistent cookies, depending on how long they are used:

    • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
    • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which Cookies does Worldnet International use and why?

When you use our Digital Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

  • Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.

2. Analytics cookies

In order to keep Worldnet Internationals Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Services are most popular, when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other Services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

3. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Worldnet International or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Worldnet does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

How to control your cookies

Please remember that Worldnet International does not use cookies to collect personally identifiable information about you. with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Worldnet International cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons.

We use your Personal Data for providing and improving the Service and Product(s). By using the Service, you agree to the collection and use of information in accordance with this policy.Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at worldnet-intl.com

Personal Data

Definitions

  • Personal Data: any information relating to an identified or identifiable real person. An identifiable real person is defined as any real person who can be directly or indirectly identified.
  • Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collecting, recording, transmission, storage, conservation, extracting, consultation, use, disclosure by transmission and so on.
  • Controller: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • Processor: the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • Third party: a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
  • Consent: consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Communications

You may communicate with us using any of the following methods:

  • E-mail, via [email protected] for general communication, product information, support or any other commercial or non-commercial inquiry or [email protected] for any privacy-related information or request.
  • Contact Forms for general communication, product information, support or any other commercial or non-commercial inquiry
  • If you initiate a contact with us, without being a registered user, we will use your contact information to respond to your requests.
  • We may send you information by email, If required by applicable law, we will send you such information only with your consent, which was given at the time you provided us with the Personal Data.
  • Please note that we will send transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, Product(s) downloads, and any Personal Data requests.
  • A update is non-marketing and non-commercial communication including but not limited to updates to the Terms and Conditions, Privacy Policy, Cookie Policy, Business Transactions, and any other contractual communication.
  • A update is a non-marketing and non-commercial communication, including but not limited to security notifications, Product(s) updates, Product(s) security patches or data breach notifications.

Information Collection And Use

When you complete a form for a hoodie, we collect the following Personal Data from you:

  • First and last name;
  • Your email address;
  • Company Name;
  • Instagram Handle if chosen to provide;
  • Company Address;

When you subscribe to a newsletter from our service (“Newsletter Subscriber”), we collect the following Personal Data from you:

Email Address

We collect this information for the purpose of providing the Service and the Product(s), identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

We will never collect sensitive categories of data such as:

  • race;
  • ethnic origin;
  • politics;
  • religion;
  • trade union membership;
  • genetics;
  • biometrics (where used for ID purposes);
  • health;
  • sex life;
  • criminal records;
  • sexual orientation.

Automatically Collected Data

Location Data

When you use the mobile applications ‘Vendor Mobile’ and ‘OBC Mobile’, location data is captured when the user completes or requests assignments and is stored in the form of geo-coordinates.

When you visit the Service, we may automatically collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

We do not use your submitted Personal Data in association with any Automatically Collected Data. When we process Automatically Collected Personal Data you can expect a minimal privacy impact.

How We Use Your Information

To provide the Service and respond to your requests, we use Personal Data submitted by you to provide access to the Service and to Products, assist your support request and inquiries and to notify you of important changes to the Services. This use is necessary for the performance of the contract between you and us.

To provide the Service and respond to your requests, we use Personal When you ask for information about the Service or about the Products, we will use your contact information to respond to your requests. Such use is necessary to respond to your request prior to entering into a contract with us. We will never use the Personal Data acquired from this type of communication for marketing purposes.

We will use your Personal Data for marketing purposes only to the extent permitted by applicable law. We may use your Personal Data to send you information by email on our Service’s new content, our Products, or other promotions.

Where required by the applicable law, we will obtain your consent before doing so. We will send you such information only with your consent, which was given at the time you provided us with the Personal Data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information.

You are entitled to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send you permitting you to “opt-out” of receiving future promotional information, and/or withdrawing your consent from your Control Panel. Additionally, if, at any time, you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, or you wish to have your Personal Data removed from our Service, please contact us at:

Email: [email protected]

If the content of the message delivered to the above-mentioned address is blank, we will stop processing any Personal Data associated with the e-mail address until further clarification.

Please note that we will continue to contact you via email only to respond to your requests and inquiries. This use is necessary or the performance of the contract between you and us.

Please note that we will continue to deliver transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, and any Personal Data requests. This use is necessary for the performance of the contract between you and us.

We will continue to deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our Service Customers unless an account deletion and/or contract termination request is made. This use is necessary for the performance of the contract between you and us.

If you no longer wish to receive any communication at all from our service, you can terminate the contract between you and the Service by deleting your account. If you are a Customer of a supported product by our Service, we won’t be able to provide you with support or product updates.

We may use your Automatically Collected Personal Data to analyze, administer, support, improve the use of the Service. We may use data relating to your use of Service, without identifying you, to analyze, administer, support and improve your access to and use of the Services.

We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregate information does not identify you, and we may share such data with affiliates and business partners. This use of your Personal Data is necessary for our legitimate interests in understanding how the Service is being used by you and to improve your experience on it.

We may use your Personal Data for other purposes. We will use your Personal Data for other purposes only after providing specific notice at the time of collection, and only after an explicit opt-in.

If you are a EU resident, please see your additional rights here.

London Privacy Policy

Last Updated: 15:45:23 07/13/2021

CONDITIONS GENERALES DE VENTE

ARTICLE 1 – OBJET ET DOMAINE D’APPLICATION

Les présentes Conditions Générales de Vente (ci-après « CGV »), ont pour objet de définir les modalités d’exécution et ensemble des Prestations exécutées par Worldnet en France, qui en qualité de commissionnaire de transport et de transporteur organisent et facturent les Prestations.

Les présentes CGV règlent les relations entre le Client et le Commissionnaire de Transport et Transporteur.

Les présentes CGV s’appliquent de plein droit et leurs dispositions priment sur toutes dispositions non expressément acceptées par Worldnet et notamment les conditions générales du Client.

Il ne peut y être dérogé que par écrit.

Worldnet se réserve le droit de modifier les CGV à tout moment. Les nouvelles CGV seront applicables dès lors qu’elles auront été notifiées au Client par tout moyen, à compter de la date stipulée.

ARTICLE 2- DÉFINITIONS

Pour l’interprétation des présentes CGV les définitions suivantes s’appliquent :

Client : le donneur d’ordre, l’expéditeur, la personne physique ou morale, à qui Worldnet fournit des Services selon ces CGV

Commissionnaire de transport ou Worldnet : prestataire de service qui s’engage pour le compte d’un commettant à organiser le déplacement d’une marchandise.

Marchandise : tout bien meuble qui fait l’objet des prestations de transport

Parties : on entend Worldnet, commissionnaire de transport et/ou Transporteur, et le Client

Prise en charge : acceptation, par Worldnet, de la marchandise

Prestation : ensemble des opérations et prestations effectuées par Worldnet consistant au transport de la Marchandise, et prestations afférentes, de toutes natures, de toutes provenances, pour toutes destinations, moyennant un prix librement convenu assurant une juste rémunération des services rendus, tant en régime intérieur qu’en régime international pour le compte du Client

Transporteur : prestataire de service qui s’engage à déplacer la Marchandise

Worldnet : Worldnet International France Limited – 7-11 rue des gazomètres – 93210 La Plaine Saint-Denis

ARTICLE 3- PRIX DE LA PRESTATION

3.1. Calcul du Prix

Les prix de la Prestation sont calculés sur la base des informations fournies par le donneur d’ordre, en tenant compte notamment des prestations à effectuer, de la nature, du poids, et du volume de la Marchandise à transporter et des itinéraires à emprunter. Worldnet prend en compte deux indicateurs de mesure : le poids réel et le poids volumique. Le plus important des deux sera pris en compte.

Les Prix de la Prestation sont également fonction des conditions et tarifs des sous-traitants éventuels de Worldnet. Si ces derniers venaient à être modifiés de façon opposable à Worldnet, les Prix des Prestations de transport fournis par Worldnet pourraient donc faire l’objet de modifications.

Ces tarifs sont applicables pour toute Prestation réalisée en France et à l’étranger.

3.2. Modalités de calcul

Les prix ne comprennent pas les droits, taxes, redevances et impôts dus en application de toute règlementation notamment fiscale et douanière.

3.3. Renégociation

Les prix initialement convenus sont susceptibles d’être renégociés au moins une fois par an. Ils sont aussi révisés en cas de variations significatives des charges du Commissionnaire de transport, charges qui tiennent le plus souvent à des conditions extérieures au Commissionnaire de transport, telles que notamment le prix des carburants.

3.4. Réductions de prix

Des réductions de prix ne sont pas à proprement parlé appliquées.

Deux types de tarifs peuvent être appliqués, selon que la Prestation correspond à un service « spécial » réalisé le plus souvent dans l’urgence ou à un service de « groupage » pour lequel la Marchandise de plusieurs Clients sont enlevés et traités en même temps.

3.5. Conditions de règlement

La Prestation est toujours facturée au Client.

Worldnet adresse au Client une facture correspondant à la Prestation et une facture correspondant aux droits et taxes avancés par Worldnet, dans laquelle sont inclus des frais d’avancement..

La facture correspondant à la Prestation et autres frais sont payables au siège de Worldnet à 30 jours maximum date de facturation.

Une facture correspondant à la Prestation est établie conformément aux tarifs applicables augmentée de la TVA applicable au transport

La facture correspondant à la Prestation est adressée, de manière générale, mensuellement, le 30 de chaque mois. La facture correspondant aux droits et taxes avancés par Worldnet, dans laquelle sont inclus des frais d’avancement, est adressée à raison de deux échéances mensuelles et est payable et exigible à 7 jours à compter de sa réception par le Client.

Tout retard de paiement de l’une ou l’autre des factures entraine de plein droit, le jour suivant la date de règlement figurant sur la facture, l’exigibilité d’intérêt de retard d’un montant équivalent au taux d’intérêt appliqué par la Banque Centrale Européenne majoré de dix points et fixé selon les modalités définies à l’article L.441-6 alinéa 12 du Code de commerce et ce sans préjudice de la réparation éventuelle, dans les conditions du droit commun, de tout autre dommage résultant directement de ce retard. La date d’exigibilité du paiement, le taux d’intérêt des pénalités de retard figurent sur la facture.

ARTICLE 4- TRANSPORT DE LA MARCHANDISE

4.1. Prestation de transport

Worldnet prend en charge la Marchandise au lieu convenu et la livre au lieu convenu entre les Parties, conformément à l’ordre de service établi par Worldnet, envoyé par email au Client.

Worldnet met tout en œuvre pour respecter la période et la date de livraison fixées dans l’ordre de service envoyé par email.

La Marchandise est récupérée par Worldnet ou par ses partenaires en France ou à l’étranger, puis est pesée, mesurée, mise en sac, emballée et sécurisée par Worldnet ou par ses partenaires en France ou à l’étranger pour être déposée par Worldnet ou par ses partenaires en France ou à l’étranger à l’aéroport ou chez le Client.

Toute prise en charge de la Marchandise par Worldnet est accompagnée d’un bordereau de transport.

Le Client est engagé par les instructions figurant sur le bordereau de transport, même si d’autres instructions ont été relayées via informatique/mails ou sous toute autre forme

4.2. Choix du transport

Worldnet se réserve le droit de décider à tout moment des moyens, itinéraires et procédures les mieux adaptés à chaque étape de prise en charge, manutention, stockage, transport et livraison de la Marchandise, y compris toute modification de moyens, itinéraires ou procédures préalablement convenus

Le transport de la Marchandise peut être terrestre par camions, national ou international, ou aérien, national ou international.

4.3. Livraison

Le Client est tenu d’inspecter la Marchandise à la livraison et d’avertir Worldnet immédiatement en cas de dommage ou perte apparents, ou de signaler à Worldnet par écrit, dans les cinq (5) jours ouvrés tout dommage ou perte non apparents.

Toute réclamation non effectuée dans le délai ci-dessus indiqué sera jugée tardive et ne pourra entrainer une quelconque responsabilité de Worldnet.

Dans les cas où la Marchandise ne serait pas livrée à la bonne destination, le Client doit en informer Worldnet dès que possible et dans tous les cas dans les vingt-quatre heures à compter de la fin de la date de livraison. Si la Marchandise ne peut être livrée conformément au bordereau de transport en raison de circonstances indépendantes de la volonté de Worldnet, Worldnet en avise le Client ou décharge la Marchandise en entrepôt sécurisé et la conserve. Une seconde livraison sera alors organisée avec le Client. La Responsabilité de Worldnet ne pourra aucunement être recherchée à ce titre.

4.4. Contrôle des exportations- Formalités douanières

Il appartient au Client de respecter les règlementations nationales et internationales en vigueur en matière de contrôle des exportations y compris les règlementations qui prohibent le commerce non autorisé de certains matériels ou qui imposent le respect de certaines règlementations, notamment les autorisations CITES. Il appartient au Client d’indiquer à Worldnet la nature, la qualité, et la quantité de la Marchandise et si et dans quelles mesures elles sont soumises à autorisation.

La responsabilité de Worldnet ne pourra en aucun cas être engagée en cas de non-respect, par le Client, de ces règlementations nationales et internationales.

Worldnet effectue les formalités douanières de sortie et d’entrée du territoire pour le compte du Client, dans le cadre d’une représentation indirecte avec faculté pour Worldnet de se substituer tout tiers de son choix.

Le Client est dûment informé de ce que les formalités douanières, notamment déclarations en douane, sont effectuées un prestataire exclusif de Worldnet, à savoir la société MTS.

Le Client s’engage à se conformer à toutes les formalités légales, à fournir tout document nécessaire à la bonne exécution des formalités douanières. La responsabilité de Worldnet ne pourra être engagée en cas de retard ou de manquements du fait de l’absence ou de l’inexactitude des documents fournis.

ARTICLE 5- LIMITES ET EXCLUSIONS DE RESPONSABILITÉ EN CAS DE PERTES-AVARIES ET/OU RETARDS

5.1. En cas de transport terrestre

5.1.1. En cas de transport terrestre de marchandises en France, les dispositions des articles L.133-1 et suivants du Code de commerce s’appliquent. Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport terrestre de marchandises en France, la responsabilité de Worldnet serait limitée à 33 euros par kilo sans pouvoir dépasser 1000 euros par colis (si l’envoi est inférieur à 3 tonnes) et 20 euros par kilo sans pouvoir dépasser 3200 euros par tonne expédiée (si l’envoi est supérieur à 3 tonnes) à la condition que la clause ait été connue et acceptée par l’expéditeur lors de la conclusion du contrat de transport et que l’indemnisation n’aboutisse pas à une indemnité dérisoire par rapport au montant du dommage.

Worldnet pourrait être exonéré totalement de sa responsabilité en cas de vice propre de la marchandise, force majeure ou faute du contractant.

5.1.2. En cas de transport international de marchandises, la CMR s’applique.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport international de marchandises, le montant de l’indemnisation, pour perte et avaries, serait limité à la réparation du seul préjudice affectant les marchandises transportées. Cette indemnisation s’opèrerait que la base de la valeur « départ » de la marchandise, avec un maximum fixé à 8,33 DTS par kilo.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport international de marchandises, pour retard, le montant de l’indemnisation serait limité au montant du prix du transport.

5.2. En cas de transport aérien

La convention de Montréal du 28 mai 1999 et la Convention de Varsovie du 12 octobre 1929 (en fonction des conventions en vigueur dans l’état étranger) sont applicables.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport aérien de marchandises, le montant de l’indemnisation, en cas de retard, pertes ou avaries serait limité à 16,583 DTS par kilo si la Convention de Varsovie s’applique et à 19 DTS par kilo si la Convention de Montréal s’applique.

Worldnet pourra s’exonérer de sa responsabilité s’il établit avoir pris toutes les mesures nécessaires en vue d’éviter le dommage ou s’être trouvé dans l’impossibilité de les prendre ; s’il prouve la faute de la personne lésée, l’exonération pouvant alors n’être que partielle ; si la perte résulte du vice propre de la chose.

ARTICLE 6- OBLIGATIONS DU CLIENT

6.1. Le Client est tenu de confirmer :

– la nature, description, quantité et valeur de la Marchandise concernée

– si la Marchandise contient des articles spéciaux ou soumis à restrictions (nocives, inflammables, explosives, dangereuses, périssables…) tel que notamment le transport de matières exotiques soumis à espèces protégées (type crocodiles, python…)

– où et par qui les Marchandises ont été ou seront emballées.

6.2. Après l’émission du bordereau de transport, le Client est tenu :

– d’avertir WorldNet dès que possible, et dans tous les cas avant la prise en charge de la Marchandise, de toute inexactitude ou insuffisance dans le Bon de livraison, y compris quant aux coordonnées du Client, la date et le lieu de prise en charge de la Marchandise, le lieu de la livraison et les coordonnées du destinataire, le nombre de Marchandises à prendre en charge et tout nombre ou marque spécifique, le poids brut et/ou la quantité de la Marchandise, les instructions requises pour les formalités douanières et autres, et tout autre renseignement ou instruction visant à permettre l’exécution de la Lettre de voiture ;

– fournir à WorldNet les informations et documents dont WorldNet pourrait raisonnablement avoir besoin afin d’exécuter la Prestation ;

ARTICLE 7 – ASSURANCES

Lorsque la valeur de la Marchandise est importante, le Client peut souscrire, par l’intermédiaire de Worldnet, une assurance garantissant la perte et les dommages sur la Marchandise

Le Client est responsable de la souscription d’une assurance adaptée sur une base tous risques pour la totalité de la valeur de la Marchandise. Worldnet peut également le cas échéant proposer au Client une assurance ad valorem qui couvre le vol, la dégradation et la perte sur la Marchandise. Cette prestation supplémentaire sera alors ajoutée sur la facture de transport adressée au Client.

ARTICLE 8- NULLITÉ

Au cas où l’une quelconque des dispositions des CGV serait déclarée nulle ou réputée non écrite, toutes les autres dispositions continueront à s’appliquer.

ARTICLE 9- DURÉE – RÉSILIATION

Les CGV sont applicables pendant toute la durée de la Prestation.

ARTICLE 10- DONNÉES À CARACTÈRE PERSONNEL

La Société recueille des informations à caractère personnel lors de toute signature des conditions générales de vente. Ces données font l’objet d’un traitement dont le responsable est le Directeur de Branche. Ces données sont collectées dans le cadre de l’exécution du contrat et sont nécessaires à la fourniture des services et à l’exécution des obligations contractuelles de la Société. Ces données sont conservées uniquement pour le temps correspondant à la finalité de leur collecte. Worldnet est seul propriétaire des informations recueillies, lesquelles ne seront pas vendues, échangées, transférées, ou données à une autre société à des fins commerciales, sans le consentement exprès du Client. Ces données à caractère personnel ne pourront être divulguées qu’en application d’une loi, d’un règlement ou en vertu d’une décision de justice. Conformément à la réglementation applicable en matière de données à caractère personnel, le Client dispose d’un droit d’accès, de rectification, d’opposition, de limitation du traitement, d’effacement et de portabilité de ses données qu’il peut exercer par courrier au Directeur de Branche, en précisant son nom, prénom, adresse et en joignant une copie recto-verso de sa pièce d’identité.

En cas de difficulté en lien avec la gestion de ses données personnelles, le Client peut adresser une réclamation auprès du délégué à la protection des données personnelles (Directeur de Branche) ou auprès de la CNIL ou de toute autre autorité compétente.

ARTICLE 11- LOI APPLICABLE ET ATTRIBUTION DE JURIDICTION

Les CGV sont régies par le droit français. Tout différend entre Worldnet et le Client sera de la compétence exclusive du Tribunal de commerce de Paris (France) même en cas de pluralité de défendeurs ou d’appels en garantie.

London Privacy Policy

Last Updated: 15:45:23 07/13/2021

Our Privacy Promise

We promise:

  • To keep your data safe & private
  • Not to sell your data

Data Protection Law changes on the 25th May 2018.

At Worldnet, we are committed to protecting your privacy and meeting the requirements of the applicable data protection legislation.

This notice sets out most of your rights under the new laws and describes how the law protects you.

Data Protection law says we are only allowed to use personal information, if we have a proper reason to do so. Examples:

  • To fulfil a contract we have with you,or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of ways that we may use your personal information, and which of the reasons we rely on to do this. This is also where we tell you what our legitimate interests are.

  • To manage our relationship with you or your business.
  • To develop services to meet our customer needs and to grow our business.
  • To develop and carry out marketing activities.
  • To provide advice or guidance about our products and services.
  • To run our business in an efficient way.
  • To obey laws and regulations that apply to us.

Sharing Personal Data

We may share your personal data with the following third parties;

Other companies in the Worldnet Group. For operational and business reasons.

Service providers who help us operate our website, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, IT support and so on.

Certain regulatory bodies, government and enforcement agencies, if we need to or are requested to.

Personal Data And Your Rights

You have the right to ask us to update and correct any out-of-date personal data that we hold about you. You also have the right to access any personal data we hold about you.

If you would like to update, correct or access the personal data we hold about you, please contact on [email protected]

How Worldnet International uses cookies

Whenever you use our websites, mobile sites, mobile applications or applications on any other devices such information may be collected through the use of cookies and similar technologies.

By using Worldnet Internationals services you agree to our use of cookies as described in this Cookie Policy.

What are ‘cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples).

They are referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which Cookies does Worldnet International use and why?

When you use our Digital Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.

2. Analytics cookies

In order to keep Worldnet Internationals Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Services are most popular, when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Services.

These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other Services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

3. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Worldnet International or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Worldnet does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third-party websites for more information about these cookies.

How to control your cookies

Please remember that Worldnet International does not use cookies to collect personally identifiable information about you. with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Worldnet International cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons.

Terms and Conditions

Last Updated: 12:39:39 07/12/2021

Terms and conditions are subject to change anytime, changes will be informed via update on this webpage Additional terms and conditions may apply for different countries on your account form or addendum, please contact your Account Representative for information

Definitions

In this agreement we, our and us refer to Worldnet International, its employees and agents. You and your refer to the sender, its employees and agents.

Agreement of Terms

A Carrier or Indirect Carrier can limit its liability by contract, unless forbidden by statute. Worldnet International is an Indirect Air Carrier (IAC), thus a statement limiting the amount of our liability is provided to each new client at the time their account is established as a matter of policy.

Security Screening

By using our services, you consent and acknowledge to security screenings of your shipments by us, our authorized representatives, and our vendors for transportation security. Screening procedures include a TSA or other Government approved method, including a physical search technique if required. Any objection to screening must be notified to your Account Representative or Customer Service at the time of placing your shipment order.

Limitations on our Liability and Liabilities Assumed

Limitations on our Liability and Liabilities Assumed Worldnet International’s liability for loss or damage per shipment or House Air Waybill (“HAWB”)is limited to your actual damages or $100 USD, whichever is less; unless you request, pay for and receive from us additional cargo insurance coverage to cover the declared value of your shipment. Worldnet may only provide additional cargo insurance coverage at the time of booking, prior to the physical collection of your shipment.

Worldnet International shall not be liable for any loss, damage, delay, misdelivery or non-delivery or other results not caused by its own negligence to include:

  1. A: The act, default or omission of the consignee or consignor.
  2. B: Improper or insufficient packing, securing or addressing, or any other violation of terms contained herein.
  3. C: Acts of God, peril of air, public enemies, public authorities acting under authority of law, quarantine, riots, strikes, civil disobedience, or state of war incidents.
  4. D: In the event of flight delays or ground service delays, Worldnet International will not be liable for delays, but will take action to expedite final delivery.

Claim Procedures

  • 1. All claims except for concealed loss or damage must be communicated to Worldnet International within 5 days after delivery of the shipment.
  • 2. Claims for concealed loss or damage must be reported within 24 hours after delivery of the shipment, with access to Worldnet International to make inspection of shipment. All merchandise must be retained in the original shipping container for a period of 10 days after Worldnet International has received notice of damage or concealed loss, in order that Worldnet International may make an inspection thereof.
  • 3. No claim for loss or damage to a shipment may be processed until all transportation charges have been paid. Claims may not be deducted from transportation charges
  • 4. All claims must be communicated in writing to Customer Service

Dimensional Weight

The greater of the actual weight or Dimensional weight will be imposed on all shipments. Dimensional weight calculates the volumetric weight of packages. Freight carriers then utilize the greater of the actual weight or dimensional weight to calculate shipping charges by each piece. Dimensional weight for all shipments at the piece level is calculated as (Length x Width x Height)/139 with all Dimensions in inches.

Duties and Taxes

All duties and taxes are to be billed to the client. The client is responsible for all taxes, duties, and customs fees which may be assessed on the Services performed hereunder. Taxes and duties must be paid within 10 days of receipt. Duties and taxes will be billed to include VAT. Worldnet does not determine the duty, tax or VAT rate as this is a function of each country.

Payment

*Worldnet International enforces a strict 30-day payment policy for transportation costs and immediate payment policy for duties and taxes and by completing account setup paperwork you will agree to the following conditions:

You, the client, are responsible for payment in full of invoices received from Worldnet International. Failure to provide payment within 30 days of receipt of original invoice will result in late payment charges of 5% per month. At this point the credit card provided will be charged for the outstanding balance on the account.

After 60 days, or failure to settle outstanding balance using credit card, the account will be placed on hold, declared delinquent and a standard fee of 5% of total balance will be added to cover collections fees, without exception. Worldnet International may transfer the remaining debt balance to our collections company who will contact your company directly.

REPRESENTATIVE / CONTRACTOR STATUS

Worldnet International provides service as a representative and contractor of the Client, not as an employee of the Client. Nothing in this Agreement is intended to construe the existence of a joint venture, or agency relationship between the Client and Worldnet International.

Imports and Exports

A valid power of attorney/authority (“authorization”) may be required for us to import, export and process certain services for you. Missing or invalid authorization prevents us from offering all our services to you. Please contact your Account Representative to address authorization or for more information.

NOTICE

All notices or other communications referenced under this Agreement shall be made in writing and sent to either the address designated as the Client’s mailing address, email or published on our website. All notices shall be deemed given to the other party if delivered receipt confirmed for registered or certified first class mail; or electronic mail sent and delivered without rejection; or published on our public website.

Email Disclaimer

Last Updated: 16:33:23 07/13/2021

The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.