Terms & Conditions

Fuel & Volumetric Notice

Last Updated:

Time: 11:00 hours

Date: February 1st, 2024.

Current Fuel Surcharge

Fuel Surcharge: 21%

Fuel Surcharge

Worldnet International uses an index-based fuel surcharge that is adjusted monthly. The fuel of the current month is adjusted based on the finalized monthly rate from two months prior per the U.S. Gulf Coast kerosene-type jet fuel spot price reported by the US Energy Information Administration (EIA). Any scheduled change to the fuel surcharge is effective on the first day of the month and is generally published on our website the day prior or the day the changes becomes effective. Fuel surcharges are subject to fluctuation and may change without prior notice; the most current fuel surcharge will always be found on our website.

Fuel applies to all areas of the world that Worldnet International services.

Volumetric Weight

Volumetric or dimensional weight is calculated by:

Inches to LBs = (L * W * H)/139 or Centimeters to KGs = (L * W * H)/5000

For any further questions please email our customer service team at here.

Last Updated: 16:50:41 07/13/2021

How Worldnet International uses cookies

Whenever you use our websites, mobile sites, mobile applications or applications on any other devices such information may be collected through the use of cookies and similar technologies. By using Worldnet Internationals services you agree to our use of cookies as described in this Cookie Policy.

Mobile Applications:

Vendor Mobile

OBC Mobile

What are ‘cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples). They are referred to as session or persistent cookies, depending on how long they are used:

    • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
    • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which Cookies does Worldnet International use and why?

When you use our Digital Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

  • Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.

2. Analytics cookies

In order to keep Worldnet Internationals Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Services are most popular, when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Services. These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other Services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

3. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Worldnet International or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Worldnet does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third party websites for more information about these cookies.

How to control your cookies

Please remember that Worldnet International does not use cookies to collect personally identifiable information about you. with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Worldnet International cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons.

We use your Personal Data for providing and improving the Service and Product(s). By using the Service, you agree to the collection and use of information in accordance with this policy.Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at worldnet-intl.com

Personal Data

Definitions

  • Personal Data: any information relating to an identified or identifiable real person. An identifiable real person is defined as any real person who can be directly or indirectly identified.
  • Processing: any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collecting, recording, transmission, storage, conservation, extracting, consultation, use, disclosure by transmission and so on.
  • Controller: the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data.
  • Processor: the natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller.
  • Third party: a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorized to process personal data.
  • Consent: consent of the data subject means any freely given, specific, informed and unambiguous indication of the data subject’s wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

Communications

You may communicate with us using any of the following methods:

  • E-mail, via customerservice@worldnet-intl.com for general communication, product information, support or any other commercial or non-commercial inquiry or marketing@worldnet-intl.com for any privacy-related information or request.
  • Contact Forms for general communication, product information, support or any other commercial or non-commercial inquiry
  • If you initiate a contact with us, without being a registered user, we will use your contact information to respond to your requests.
  • We may send you information by email, If required by applicable law, we will send you such information only with your consent, which was given at the time you provided us with the Personal Data.
  • Please note that we will send transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, Product(s) downloads, and any Personal Data requests.
  • A update is non-marketing and non-commercial communication including but not limited to updates to the Terms and Conditions, Privacy Policy, Cookie Policy, Business Transactions, and any other contractual communication.
  • A update is a non-marketing and non-commercial communication, including but not limited to security notifications, Product(s) updates, Product(s) security patches or data breach notifications.

Information Collection And Use

When you complete a form for a hoodie, we collect the following Personal Data from you:

  • First and last name;
  • Your email address;
  • Company Name;
  • Instagram Handle if chosen to provide;
  • Company Address;

When you subscribe to a newsletter from our service (“Newsletter Subscriber”), we collect the following Personal Data from you:

Email Address

We collect this information for the purpose of providing the Service and the Product(s), identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.

We will never collect sensitive categories of data such as:

  • race;
  • ethnic origin;
  • politics;
  • religion;
  • trade union membership;
  • genetics;
  • biometrics (where used for ID purposes);
  • health;
  • sex life;
  • criminal records;
  • sexual orientation.

Automatically Collected Data

Location Data

When you use the mobile applications ‘Vendor Mobile’ and ‘OBC Mobile’, location data is captured when the user completes or requests assignments and is stored in the form of geo-coordinates.

When you visit the Service, we may automatically collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third party service providers have their own privacy policies addressing how they use such information.

We do not use your submitted Personal Data in association with any Automatically Collected Data. When we process Automatically Collected Personal Data you can expect a minimal privacy impact.

How We Use Your Information

To provide the Service and respond to your requests, we use Personal Data submitted by you to provide access to the Service and to Products, assist your support request and inquiries and to notify you of important changes to the Services. This use is necessary for the performance of the contract between you and us.

To provide the Service and respond to your requests, we use Personal When you ask for information about the Service or about the Products, we will use your contact information to respond to your requests. Such use is necessary to respond to your request prior to entering into a contract with us. We will never use the Personal Data acquired from this type of communication for marketing purposes.

We will use your Personal Data for marketing purposes only to the extent permitted by applicable law. We may use your Personal Data to send you information by email on our Service’s new content, our Products, or other promotions.

Where required by the applicable law, we will obtain your consent before doing so. We will send you such information only with your consent, which was given at the time you provided us with the Personal Data. If you do not provide us with your consent to the processing of your Personal Data for this purpose, we will not send you this information.

You are entitled to withdraw your consent at any time, including by following the instructions contained in each promotional communication we send you permitting you to “opt-out” of receiving future promotional information, and/or withdrawing your consent from your Control Panel. Additionally, if, at any time, you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, or you wish to have your Personal Data removed from our Service, please contact us at:

Email: marketing@worldnet-intl.com

If the content of the message delivered to the above-mentioned address is blank, we will stop processing any Personal Data associated with the e-mail address until further clarification.

Please note that we will continue to contact you via email only to respond to your requests and inquiries. This use is necessary or the performance of the contract between you and us.

Please note that we will continue to deliver transactional messages, triggered, but not limited by opt-ins, opt-outs, account changes, and any Personal Data requests. This use is necessary for the performance of the contract between you and us.

We will continue to deliver Service Bulletins and Product Bulletins regarding the provision of our Service to our Service Customers unless an account deletion and/or contract termination request is made. This use is necessary for the performance of the contract between you and us.

If you no longer wish to receive any communication at all from our service, you can terminate the contract between you and the Service by deleting your account. If you are a Customer of a supported product by our Service, we won’t be able to provide you with support or product updates.

We may use your Automatically Collected Personal Data to analyze, administer, support, improve the use of the Service. We may use data relating to your use of Service, without identifying you, to analyze, administer, support and improve your access to and use of the Services.

We may also compile, anonymize and/or aggregate your Personal Data and other data and use such anonymized and/or aggregated data for our business purposes. This aggregate information does not identify you, and we may share such data with affiliates and business partners. This use of your Personal Data is necessary for our legitimate interests in understanding how the Service is being used by you and to improve your experience on it.

We may use your Personal Data for other purposes. We will use your Personal Data for other purposes only after providing specific notice at the time of collection, and only after an explicit opt-in.

If you are a EU resident, please see your additional rights here.



Updated November 10, 2023

U.S. Data Privacy Framework Policy  

  1. Overview

Worldnet International Couriers Inc., located in New York, and its U.S. subsidiaries (together as, “Worldnet”, “we”, “us”) complies with the EU-U.S. Data Privacy Framework, UK Extension to the EU-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework (“Principles”) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, the United Kingdom and Switzerland to the United States. Worldnet has certified to the Department of Commerce that it adheres to the Data Privacy Framework Principles.  If there is any conflict between the terms in this Policy and the Principles, the Principles shall govern.  To learn more about the Data Privacy Framework program, and to view our certification, please visit https://www.dataprivacyframework.gov 

Other Covered Entities:
Worldnet International Couriers, Inc. (California)  

Jurisdiction 

The Federal Trade Commission (FTC) has jurisdiction, enforcement, and investigatory authority over Worldnet’s compliance with the Principles.  

  1. Definitions

Customer” means a prospective, current, or former customer of Worldnet. The term also shall include any affiliate, individual agent, employee, representative, or customer of a Worldnet Customer where Worldnet has obtained his or her Personal Data from such Customer as part of its business relationship with the Customer or when made available to provision communications, logistics and supply chain services.  

Data Subject” means an identified or identifiable natural living person. An identifiable person is one who can be identified, directly or indirectly, by reference to a name, or to one or more factors unique to his or her persons. For Customers residing in Switzerland, a Data Subject also may include a legal entity. 

Employee” means an employee (whether temporary, permanent, part-time, or contract), former employee, independent contractor, or job applicant of Worldnet or any of its affiliates or subsidiaries, who is also a resident of a country within the European Economic Area. 

Europe” or “European” refers to a country in the European Economic Area. 

Personal Data” means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. Personal Data does not include data that is de-identified, anonymous, or publicly available. For Switzerland, the term “person” includes both a natural person and a legal entity, regardless of the form of the legal entity. 

Sensitive Data” means Personal Data that discloses a Data Subject’s medical or health condition, race or ethnicity, political, religious or philosophical affiliations or opinions, sexual orientation, or trade union membership. 

Third Party” means any individual or entity that is neither Worldnet nor a Worldnet employee, agent, contractor, or representative. 

  1. 3. Scope

This Policy applies to the processing of personal data that Worldnet receives in the United States concerning Customers and Employees who reside in Europe, the United Kingdom and Switzerland.  

Worldnet provides transportation and logistics services.  

This Policy does not cover data from which individual persons cannot be identified or situations in which pseudonyms are used. (The use of pseudonyms involves the replacement of names or other identifiers with substitutes so that identification of individual persons is not possible.) 

  1. 4. Responsibilities

Worldnet’s Quality Department will oversee its data privacy program, including compliance with the Data Privacy Framework Principles. We shall review and approve any material changes to this program as necessary. Any questions, concerns, or comments regarding this Policy also may be directed to quality@worldnet-intl.com 

  1. 5. Certification

Worldnet will renew its DPF certification annually, unless it subsequently determines that it no longer needs such certification or if it employs a different adequacy mechanism. 

Prior to the re-certification, Worldnet will conduct an internal audit as part of its Management System to ensure that its attestations and assertions about its treatment of Personal Data are accurate and that the company has appropriately implemented these practices. Specifically, as part of the verification process, Worldnet will undertake the following: 

  • Review this DPF policy and its publicly posted website privacy policy to ensure that these policies accurately describe the practices regarding the collection of Personal Data. 
  • Ensure that the publicly posted privacy policy informs Customers of Worldnet’s participation in the DPF program and where to obtain a copy of additional information.  
  • Ensure that this Policy continues to comply with the Principles. 
  • Confirm that Customers are made aware of the process for addressing complaints and any independent dispute resolution process.  
  • Review its processes and procedures for training Employees about Worldnet’s participation in the DPF program and the appropriate handling of Personal Data. 
  1. 6. Processing Personal Data

Worldnet provides transportation and logistics services to our customers, which are predominantly businesses, although individual consumers are not restricted from purchasing such services.  

Worldnet collects Personal Data when Customer accounts are opened and updated, services are provided, interacting with our website, log-in to their account, complete surveys, request information from us, or otherwise communicate with us.  

Personal information regarding current, former, and prospective employees is collected to perform human resource administration, operate the business, and maintain contact with individuals. 

As a general matter, Worldnet collects the following types of Personal Data: contact information, including, a contact person’s name, email address, mailing address, telephone number, mobile/cell number, title, and company name.  

Worldnet collects, uses, stores and transmits personal data for lawful and valid business use, retains data for improvement, recordkeeping, audit and compliance purposes, does not disclosure personal data to third parties unless there is a need to know for the purpose of business administration, performing human resource administration, fulfilling our contractual obligations of providing transportation and logistics services or communicating service-related information with those person(s).  

  1. 7. DISCLOSURES & ONWARD TRANSFERS OF PERSONAL DATA

Except as otherwise provided herein, Worldnet discloses personal data only to third parties who reasonably need to know such data.  

Disclosure via transmission to third parties of non-HR personal data for customers, customer affiliates, vendors or employees may be required in the following examples, but not limited to:  

  1. Facilitating transportation and logistics services  
  1. Post delivery services  
  1. Government reporting  
  1. Internal business operations 

 

Disclosure via transmission to third parties of HR personal data for employees, temporary employees or contractors may be required in the following examples, but not limited to:  

  1. Human resource management  
  1. Payroll and related processing  
  1. Internal business operations  
  1. Government reporting requirements  

Worldnet may also disclose Personal Data for other purposes or to other third parties when a data subject has consented to or requested such disclosure. 

Worldnet may be forced to disclose an individual’s personal data when compelled by a request made by a recognized public authority or where required to meet legal obligations.  

To the extent provided by this Policy and Principles, Worldnet will only disclosure Personal Data to third parties that have given us contractual assurances that they will provide at least the same level of privacy as required by this Policy and Principles, and they will process Personal Data or limited and contracted purposes only. If Worldnet is aware that a third party has disclosed Personal Data in a way contrary to this Policy and or the Principles, we will take steps to prevent such processing. Worldnet complies with the Principles for all onward transfers of Personal Data from the EU, UK and Switzerland, including the onward transfer liability provisions.  

  1. 8. SENSITIVE DATA

Worldnet does not collect Sensitive Data from its Customers.  

  1. 9. DATA INTEGRITY AND SECURITY

Worldnet makes reasonable efforts to maintain the accuracy and integrity of Personal Data and to update it as appropriate. Worldnet has implemented physical and technical safeguards to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alternation, or destruction.  

For example, electronically stored Personal Data is stored on a secure network with firewall protection, and access to Worldnet’s electronic information systems requires user authentication via password, Two Factor Authentication (2FA) or similar means. Worldnet also employs access restrictions, limiting the number of employees who have access to Customer Personal Data. Further, Worldnet facilities have physical safeguards, such as access control and monitoring to prevent unwanted physical access.  

Despite these precautions, no data security safeguards guarantee 100% security all the time. 

  1. 10. NOTIFICATION

Worldnet notifies Customers about its adherence to the Principles through its publicly posted website privacy policy.  

Worldnet notifies Employees about their rights via internal policies, training, and email notifications.   

  1. 11. ACCESSING PERSONAL DATA

Worldnet personnel may access and use Personal Data only if they are authorized to do so and only for the purpose for which they are authorized. 

  1. 12. RIGHTS TO ACCESS, CHANGE OR DELETE PERSONAL DATA

 

  • Right to Access – as a customer of Worldnet services, you have the right to access your data at any time. Data subjects have the right to know what Personal Data about them is included in the databases and to ensure that such Personal Data is accurate and relevant for the purposes for which Worldnet collected the Personal Data. Data Subjects may review their own Personal Data stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law. Upon reasonable request and as required by the Principles, Worldnet allows Customers access to their Personal Data, in order to correct or amend such data where inaccurate.  
  • Data Retention – Note that personal data is not removed from our systems permanently upon closure of Customer accounts. Worldnet retains transaction and personal data for a minimum of seven (7) years to comply with various recordkeeping and auditing requirements. No maximum period is defined.  
  • Amendment – Customers may edit their Personal Data by either logging into their account or by contacting Worldnet via email.  
  • Authentication – Customers who request their Personal Data will be required to authenticate their identity by email, phone, or mail.  
  • Response Commitment – Worldnet commits to responding and resolving within thirty (30) days all reasonable written requests to view, amend, limit, or delete Personal Data.  
  1. 13. RIGHTS TO LIMIT USE AND DISCLOSURE

 

Worldnet offers various means to limit the use and disclosure of your Personal Data, which can be found on our website as consent/opt-out indicators, on our email communications as unsubscribe, within our software’s, or as a general request by email.  

For a general request by email, to limit the use and/or disclosure regarding your Personal Data as specified in this Policy, Customers should submit a written request to your local Worldnet office or by email to quality@worldnet-intl.com. 

  1. 14. AMENDMENT

This Policy may be amended from time to time, consistent with the Principles and applicable data protection and privacy laws and principles. We will make employees available of changes to this policy either by posting to our intranet, through email, or other means. Customers may access the most updated version of this policy on our website.  

  1. 15. QUESTIONS OR COMPLAINTS

Customers may contact Worldnet with questions or complaints concerning this Policy at the following address quality@worldnet-intl.com 

  1. 16. ENFORCEMENT AND DISPUTE RESOLUTION

In compliance with the Principles, Worldnet commits to resolving complaints about our collection or use of your personal information within thirty (30) days.  EU, UK and Swiss individuals with inquiries or complaints regarding our Policy should first contact Worldnet at: quality@worldnet-intl.com.   

Worldnet receives or processes human resources data from the European Union for use in the context of the employment relationship under the EU-U.S. DPF and agrees to cooperate with the EU data protection authorities (DPAs) and comply with the advice given by such authorities with respect to this data. 

Worldnet receives or processes human resources data from the UK for use in the context of the employment relationship under the UK Extension to the EU-U.S. DPF and agrees to cooperate with the UK Information Commissioner’s Office (UK ICO) and comply with the advice given by the UK ICO with respect to this data. 

If an individual has an unresolved complaint or concern that is not addressed timely or to your satisfaction, that individual may contact our U.S. based third party dispute resolution, the International Centre for Dispute Resolution/American Arbitration Association (“ICDR/AAA”).  Please contact or visit https://go.adr.org/dpf_irm.html for more information or to file a complaint.   

If the dispute involved human resources personal information, or information collected in the context of an employment relationship, we will cooperate with the respective Data Protection Authorities and comply with the advice of such authorities.  

You may have the option to select binding arbitration under the Panel for the resolution of your complaint under certain circumstances.  For further information, please see the Data Privacy Framework website. To learn more about the Data Privacy Framework, and to view Worldnet’s certification, please visit https://www.dataprivacyframework.gov  

Under certain conditions, more fully described on the Data Privacy Framework Website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.  

Last Updated: 15:45:23 07/13/2021

Our Privacy Promise

We promise:

  • To keep your data safe & private
  • Not to sell your data

Data Protection Law changes on the 25th May 2018.

At Worldnet, we are committed to protecting your privacy and meeting the requirements of the applicable data protection legislation.

This notice sets out most of your rights under the new laws and describes how the law protects you.

Data Protection law says we are only allowed to use personal information, if we have a proper reason to do so. Examples:

  • To fulfil a contract we have with you,or
  • When it is our legal duty, or
  • When it is in our legitimate interest, or
  • When you consent to it.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

Here is a list of ways that we may use your personal information, and which of the reasons we rely on to do this. This is also where we tell you what our legitimate interests are.

  • To manage our relationship with you or your business.
  • To develop services to meet our customer needs and to grow our business.
  • To develop and carry out marketing activities.
  • To provide advice or guidance about our products and services.
  • To run our business in an efficient way.
  • To obey laws and regulations that apply to us.

Sharing Personal Data

We may share your personal data with the following third parties;

Other companies in the Worldnet Group. For operational and business reasons.

Service providers who help us operate our website, fulfil your orders and deliver our products to you; for example, credit reference agencies, couriers, IT support and so on.

Certain regulatory bodies, government and enforcement agencies, if we need to or are requested to.

Personal Data And Your Rights

You have the right to ask us to update and correct any out-of-date personal data that we hold about you. You also have the right to access any personal data we hold about you.

If you would like to update, correct or access the personal data we hold about you, please contact on lhrsales@worldnet-intl.com

How Worldnet International uses cookies

Whenever you use our websites, mobile sites, mobile applications or applications on any other devices such information may be collected through the use of cookies and similar technologies.

By using Worldnet Internationals services you agree to our use of cookies as described in this Cookie Policy.

What are ‘cookies’?

Cookies are small text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (such as Internet Explorer, Mozilla Firefox or Google Chrome) then sends these cookies back to the website or application on each subsequent visit so that they can recognise you and remember things like personalised details or user preferences.

Cookies are very useful and do lots of different jobs which help to make your experience on websites as smooth as possible. For example, they let you move between web pages efficiently, remembering your preferences, and generally improving your experience (see below for more examples).

They are referred to as session or persistent cookies, depending on how long they are used:

  • Session cookies only last for your online session and disappear from your computer or device when you close your browser.
  • Persistent cookies stay on your computer or device after the browser has been closed and last for the period of time specified in the cookie. These persistent cookies are activated each time you visit the site where the cookie was generated.

Which Cookies does Worldnet International use and why?

When you use our Digital Services, the following 5 categories of cookies may be set on your device:

1. ‘Strictly necessary’ cookies

These cookies are essential in helping you to move around our websites and use their features, such as accessing secure areas of the website. Without these cookies, services you have asked for, These cookies do not gather information about you that could be used for marketing or remembering where you’ve been on the internet.

Some examples of these essential cookies include:

Remembering previous actions (such as text you’ve entered in a registration form) when navigating back to a page in the same session.

2. Analytics cookies

In order to keep Worldnet Internationals Services relevant, easy to use and up-to-date, we use web analytics services to help us understand how people use them. For example, we can see which parts of the Services are most popular, when errors occur, and test different versions of a page or feature to see which one works best.

These web analytics services may be designed and operated by other companies on our behalf. They do this using small invisible images known as “web beacons” or “tracking pixels” that may be included in the Services.

These are used to count the number of times something has been seen. These web beacons are anonymous and do not contain or collect any information that identifies you.

The web analytics services may also use cookies and similar technologies to make the information collected by the web beacons more useful. When you are viewing a website, a cookie is transferred to your browser by the web server and is stored on your computer. It can only be read by the server that gave it to you. Similar technologies may operate in other Services.

Cookies allow web analytics services to recognise your browser or device and, for example, identify whether you have visited our Services before, what you have previously viewed or clicked on, and how you found us. The information is anonymous and only used for statistical purposes. It allows us to track information, such as how many individual users we have and how often they visit our websites. It also helps us to analyse patterns of user activity and to develop a better user experience.

Web analytics data and cookies cannot be used to identify you as they never contain personal information such as your name or email address.

3. Other third party cookies

Please note that on some pages of our websites you may notice that cookies have been set that are not related to Worldnet International or our authorised service providers. When you visit a page with content embedded from, for example, YouTube or Facebook, these service providers may set their own cookies on your web browser. These anonymous cookies may be set by that third party to track the success of their application or to customise their application to you. Worldnet does not control the use of these cookies and cannot access them due to the way that cookies work, as cookies can only be accessed by the party who originally set them. You should check the third-party websites for more information about these cookies.

How to control your cookies

Please remember that Worldnet International does not use cookies to collect personally identifiable information about you. with the data we get from the web analytics services we use and their cookies (or similar technologies) to analyse how you and other people use our Services in detail. These cookies are set to improve your experience on our websites and to enable you to benefit from specific features and to set preferences.

However, there are various ways that you can control and manage your cookies which are discussed in a bit more detail below. Please remember that any settings you change will not just affect Worldnet International cookies. These changes will apply to all websites that you visit (unless you choose to block cookies from particular sites).

Managing cookies in your browser

Most modern browsers will allow you to:

  • See what cookies you’ve got and delete them on an individual basis.
  • Block third party cookies.
  • Block cookies from particular sites.
  • Block all cookies from being set.
  • Delete all cookies when you close your browser.

You should be aware that any preferences will be lost if you delete cookies. Ironically, this includes where you have opted out from cookies, as this requires an opt-out cookie to be set. Also, if you block cookies completely many websites will not work properly and some functionality on these websites will not work at all. We do not recommend turning cookies off when using our Services for these reasons.

Terms and Conditions of Service

Last Updated: 13:35 November 3, 2023.

Worldnet provides transportation, logistics and related services, primarily serving businesses.

When applying and holding an account to use Worldnet’s services you, as “Client,” agree that these Terms and Conditions shall apply on your behalf and any person or company you authorize to use your account.

When ordering and using Worldnet’s services you, as “Shipper” and/or “Consignee,” agree on your behalf and on behalf of and anyone else with an interest in the Shipment that these Terms and Conditions shall apply.

“Worldnet” means Worldnet International and any wholly owned subsidiary.

“Client” means the person or company that is the account holder.

“Shipper” means the person or company providing the goods to be sent and any person or company placing the Shipment order.

“Consignee” means the person or company receiving the goods.

“Shipment” means all documents or parcels that travel under one waybill, and which may be carried by any means Worldnet chooses, including air, road, or any other carrier or means of carriage.

A “waybill” shall include any Shipment identifier or document produced by Worldnet such as a label, barcode, or waybill as well as any electronic version thereof. Every Shipment is transported on a limited liability basis. If Shipper requires greater protection, then insurance may be arranged at an additional cost.

Changes to our Terms and Conditions

Worldnet may, at any time and at our sole discretion, amend any terms and conditions with notice to you and public posting on our website, to be effective immediately or on the effective date declared in the notice.

Continuing to use your account and our services following any change constitutes your acceptance of these changes.

The latest effective terms and conditions can be found on our website.

Differences by Country or Law

United Kingdom

Shipments ordered under a Worldnet United Kingdom account will adhere to the current BIFA Standard Trading Conditions and Limits of Liability where terms and conditions are different from this Terms and Conditions of Service. BIFA Terms and Conditions can be found here: https://bifa.org/information-guidance/trading-conditions/

  1. Delivery and Undeliverable

Shipments cannot be delivered to Post Office (PO) boxes. Shipments are delivered to the Consignee’s address given by Shipper but not necessarily to the named Consignee personally. Shipments to addresses with a receiving area will be delivered to that area.

Worldnet may notify Consignee of an upcoming delivery or a missed delivery. Consignee may be offered alternative delivery options such as delivery on another day, redirection, or return.

If the Shipment is deemed to be unacceptable as described in Section 4, it has been undervalued for Customs purposes, Consignee cannot be reasonably identified or located, or Consignee refuses delivery, Worldnet shall use reasonable efforts to return the Shipment to Shipper. This shall be at the Client’s cost and expense.

If it is not possible to return the Shipment, it may be released, abandoned, disposed of, or sold without incurring any liability whatsoever by Worldnet to the Shipper or anyone else.

Worldnet shall have the right to destroy any Shipment if Worldnet is prevented by any law or law enforcement agency from returning it in whole or in part to Shipper, as well as any Shipment of Dangerous Goods.

  1. Inspection

Worldnet has the right to inspect a Shipment without notice for safety, security, Customs, or other regulatory reasons.

Inspections will be conducted using regulatory approved methods or best practices, using technological or physical means. These methods and means may require the Shipment to be opened.

If inspection takes place in a country where notice or consent is required, Worldnet will provide notice or obtain consent from the Client or Shipper, as required.

Any objection to inspection must be declared for each Shipment, to Customer Service, at the time the Shipment order is placed.

  1. Dangerous Goods

Dangerous Goods must be declared when placing an order with Worldnet’s Customer Service department. Worldnet only accepts certain Dangerous Goods classes on an individual Shipment basis.

Worldnet does not accept the following Dangerous Goods classes: Explosives (1), Flammable solids (4), Toxic & Infectious (6), or Radioactive (7).

  1. Unacceptable Shipments

A Shipment is deemed unacceptable if:

  • it contains firearms, ammunition, explosives, explosive devices or test pieces, air guns, replica or imitation firearms; counterfeit goods; cash; bullion (of any precious metal); prohibited animal parts or remains, such as ivory; or illegal goods, such as narcotics or other illegal drugs, or any other prohibited or restricted items
  • the Shipper did not declare upon placing the order or does not have the necessary documentation for Shipments classified as hazardous material, dangerous goods, prohibited or restricted articles under ADR (European Road Transport Regulation on dangerous goods) or by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or other relevant organization (“Dangerous Goods”)
  • it contains any other item which Worldnet, in its sole discretion, cannot carry safely or legally
  • the address is incorrect or not properly marked
  • the Shipment packaging is defective
  • Shipper, Consignee, or any other party with a direct or indirect interest in the Shipment is listed on any applicable sanctions lists as a denied or restricted party.
  1. Customs Clearance and Regulatory Compliance

Worldnet may perform any of the following activities on Shipper’s or Consignee’s behalf to provide services:

  • complete any documents, amend product or service codes, and advance any Customs duties, taxes or other regulatory charges required under applicable laws and regulations, as authorized by local law and regulation.
  • repack Shipments if packaging is defective for appropriate transport
  • act as Shipper’s or Consignee´s true and lawful agent or designate a Customs broker to perform export control and customs clearance.
  • redirect the Shipment to Consignee’s Customs broker or other address upon request by any person who Worldnet believes in its reasonable opinion to be authorized. Shipper or Consignee will provide any extra authorization required by applicable law for Worldnet to facilitate clearance of a Shipment.

All activities performed by Worldnet necessary to facilitate transportation may incur charges to the Client.

  1. Export Controls and Sanctions

Sanctions imposed by the United Nations, European Union, the Office of Foreign Assets Control, and other Nations restrict trade with certain entities, countries, or territories. Sanctions may include arms embargoes and other economic measures such as restrictions on imports and exports.

  • It is Worldnet’s policy to comply with applicable international trade laws including relevant export control and sanctions.
  • Failure to comply may expose both Worldnet and our Clients to severe criminal and civil penalties, as well as reputational damage.

Worldnet performs Denied Party Screening for Shipments transported within its network.

  • The screening is undertaken to ensure Worldnet is compliant with applicable laws and regulations, and not on behalf of clients who remain responsible for their actions.
  • Worldnet cannot act as the Exporter for Export Control purposes or apply for export licenses.
  1. Shipment Charges, Duties, Fees, and Payment

Worldnet Shipment charges are calculated according to the higher of actual or volumetric weight per piece and any piece may be re-weighed and re-measured by Worldnet using calibrated instruments to confirm measures.

Payment of Customs Duties and other charges due are the responsibility of the Client. This includes a fee if Worldnet uses its credit with the Customs authorities or pays any Customs duties on behalf of any of the interested parties to the transaction. Client shall pay Worldnet for all Customs duties and other charges due for services provided by Worldnet or incurred by Worldnet in relation to the transaction.

Worldnet payment terms are thirty (30) days from the date of the invoice for Shipment charges and due on receipt of invoice for Customs Duty and VAT/Taxes, or otherwise indicated on the invoice or allowed by applicable law where the account is established.

Failure to provide payment on time will result in late payment charges, such as fixed charges, interest charges at the current rate, and/or administrative charges.

If the Client Account has a secondary payment method on file (such as a credit card), payment will be applied through the secondary payment method to avoid the initial payment failure.

Outstanding balances after sixty (60) days from the date of the invoice may result in a freeze or closure of the Client’s account, transfer of outstanding balance to a debt collection company and additional recovery charges may apply.

  1. Worldnet’s Liability

Worldnet’s liability in respect of any Shipment transported within the same country by air or land, is limited to $100 or the local equivalent per Shipment, or the value of the shipment, whichever is less, unless stated otherwise or required by applicable law where the Account is established.

Worldnet’s liability in respect to any Shipment transported internationally by air (including ancillary road transport or stops en route) is limited by the Montreal Convention or the Warsaw Convention as applicable, or in the absence of such Convention, to the lower of (i) the current market or declared value, or (ii) 22 Special Drawing Rights per kilogram (approximately $US 30.00 per kilogram). Such limits shall also apply to all other forms of transportation, except where Shipments are carried only by road, when the limits below apply.

For cross border Shipments transported by road, Worldnet’s liability is or shall be deemed to be limited by the Convention for the International Carriage of Goods by Road (CMR) to the lower of (i) current market value or declared value, or (ii) 8.33 Special Drawing Rights per kilogram (approximately $US 11.00 per kilogram). Such limits will also apply to national road transportation in the absence of any mandatory or lower liability limits in the applicable national transport law.

Worldnet’s liability is strictly limited to direct loss and damage to a Shipment only and to the limits in this section. Where the limits are applicable by weight, the chargeable weight will be used. All other types of loss or damage are expressly excluded (including but not limited to lost profits, income, interest, future business, incidental and consequential damages), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to Worldnet’s attention.

Worldnet will make every reasonable effort to deliver the Shipment according to Worldnet’s regular delivery schedules, but these schedules are not binding and do not form part of the contract. Worldnet is not liable for any damages or losses caused by delay, but for certain Shipments, Shipper may receive a credit from Worldnet not to exceed the service fee charged.

  1. Claims

All claims must be submitted in writing to Worldnet within five (5) days of the date that Worldnet delivered the Shipment, failing which Worldnet shall have no liability whatsoever. Claims are limited to one claim per Shipment, settlement of which will be full and final settlement for all loss or damage in connection therewith.

  1. Insurance

Worldnet may be able to arrange insurance for loss of or damage to the Shipment, covering the full or partial declared value of the goods, provided that the Shipper requests insurance from Worldnet’s Customer Service at the time the order is placed.

In no event will insurance cover indirect loss or damage, or loss or damage caused by delays.

  1. Circumstances Beyond Worldnet’s Control

Worldnet is not liable for any loss or damage arising out of circumstances beyond Worldnet’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to Worldnet; any act or omission by a person not employed or contracted by Worldnet – e.g. Shipper, Consignee, third party, Customs or other government official; third party cyberattacks or other information security related threats; “Force Majeure” – e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, epidemic, pandemic, civil commotion, or industrial action.

  1. Shipper’s Representations, Warranties, and Indemnities

Shipper shall indemnify and hold Worldnet and its directors, officers, employees, and agents harmless from and against all and any liabilities, losses and damages arising out of Shipper’s failure to comply with the following warranties and representations:

  • the Shipment is acceptable for transport,
  • the Shipment was prepared in secure premises by reliable persons and was protected against unauthorized interference during preparation, storage, and any transportation to Worldnet.
  • Shipper has complied with applicable export control, sanctions, Customs laws and

regulations or other applicable regulatory requirements and restrictions related to the import, export, transit, value, or transfer of goods.

  • Shipper has declared to Worldnet any controlled dual-use or military goods subject to government authorizations contained in the Shipment.
  • Shipper has provided all information, permits, licenses or other government

authorizations and documents, as required by applicable law or upon request from

Worldnet, and all information, permits, licenses or other government authorizations and

documents provided by Shipper or its representatives are true, complete, and accurate,

including the value and description of the goods and Shipper and Consignee

information.

  • When providing personal data to Worldnet, Shipper has complied with its legal obligations to process and share this data, including informing the affected individuals that personal data, including Consignee’s email address and mobile phone number, is required for communication, transport, Customs clearance, and delivery.
  1. Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

  1. Disputes

Parties s agree to mediate any disputes privately, either by certified or registered mail or electronic communication “email,” within 30 days of occurrence to the satisfactory acknowledgement of both parties. If no resolution can be made, both parties agree that any disputes or claims under this Agreement or its breach shall be submitted to and resolved exclusively by arbitration conducted in accordance with arbitration rules of the country of governing law or international arbitration rules.

Any decision in arbitration shall be final and binding upon the parties. Judgment may be entered thereon in any court of competent jurisdiction, if applicable.

Notwithstanding the above, either Party may sue in any court for infringement of its proprietary or intellectual property rights.

  1. Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the courts of, and governed by the law of the country where the Client’s Account is established, without giving effect to any choice or conflict of law provisions, and all interested parties irrevocably submit to such jurisdiction, unless contrary to applicable law.

  1. Severability

The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

  1. Termination of Service and Survivability

Either Worldnet or Client may terminate service at any time, for any reason, by giving the other party written notice with sufficient time as allowed by law.

The provisions within these Terms and Conditions which call for performance subsequent to termination of service, shall survive such termination, whether or not such provisions expressly state that they shall survive.

Last Updated: 15:45:23 07/13/2021

CONDITIONS GENERALES DE VENTE

ARTICLE 1 – OBJET ET DOMAINE D’APPLICATION

Les présentes Conditions Générales de Vente (ci-après « CGV »), ont pour objet de définir les modalités d’exécution et ensemble des Prestations exécutées par Worldnet en France, qui en qualité de commissionnaire de transport et de transporteur organisent et facturent les Prestations.

Les présentes CGV règlent les relations entre le Client et le Commissionnaire de Transport et Transporteur.

Les présentes CGV s’appliquent de plein droit et leurs dispositions priment sur toutes dispositions non expressément acceptées par Worldnet et notamment les conditions générales du Client.

Il ne peut y être dérogé que par écrit.

Worldnet se réserve le droit de modifier les CGV à tout moment. Les nouvelles CGV seront applicables dès lors qu’elles auront été notifiées au Client par tout moyen, à compter de la date stipulée.

ARTICLE 2- DÉFINITIONS

Pour l’interprétation des présentes CGV les définitions suivantes s’appliquent :

Client : le donneur d’ordre, l’expéditeur, la personne physique ou morale, à qui Worldnet fournit des Services selon ces CGV

Commissionnaire de transport ou Worldnet : prestataire de service qui s’engage pour le compte d’un commettant à organiser le déplacement d’une marchandise.

Marchandise : tout bien meuble qui fait l’objet des prestations de transport

Parties : on entend Worldnet, commissionnaire de transport et/ou Transporteur, et le Client

Prise en charge : acceptation, par Worldnet, de la marchandise

Prestation : ensemble des opérations et prestations effectuées par Worldnet consistant au transport de la Marchandise, et prestations afférentes, de toutes natures, de toutes provenances, pour toutes destinations, moyennant un prix librement convenu assurant une juste rémunération des services rendus, tant en régime intérieur qu’en régime international pour le compte du Client

Transporteur : prestataire de service qui s’engage à déplacer la Marchandise

Worldnet : Worldnet International France Limited – 7-11 rue des gazomètres – 93210 La Plaine Saint-Denis

ARTICLE 3- PRIX DE LA PRESTATION

3.1. Calcul du Prix

Les prix de la Prestation sont calculés sur la base des informations fournies par le donneur d’ordre, en tenant compte notamment des prestations à effectuer, de la nature, du poids, et du volume de la Marchandise à transporter et des itinéraires à emprunter. Worldnet prend en compte deux indicateurs de mesure : le poids réel et le poids volumique. Le plus important des deux sera pris en compte.

Les Prix de la Prestation sont également fonction des conditions et tarifs des sous-traitants éventuels de Worldnet. Si ces derniers venaient à être modifiés de façon opposable à Worldnet, les Prix des Prestations de transport fournis par Worldnet pourraient donc faire l’objet de modifications.

Ces tarifs sont applicables pour toute Prestation réalisée en France et à l’étranger.

3.2. Modalités de calcul

Les prix ne comprennent pas les droits, taxes, redevances et impôts dus en application de toute règlementation notamment fiscale et douanière.

3.3. Renégociation

Les prix initialement convenus sont susceptibles d’être renégociés au moins une fois par an. Ils sont aussi révisés en cas de variations significatives des charges du Commissionnaire de transport, charges qui tiennent le plus souvent à des conditions extérieures au Commissionnaire de transport, telles que notamment le prix des carburants.

3.4. Réductions de prix

Des réductions de prix ne sont pas à proprement parlé appliquées.

Deux types de tarifs peuvent être appliqués, selon que la Prestation correspond à un service « spécial » réalisé le plus souvent dans l’urgence ou à un service de « groupage » pour lequel la Marchandise de plusieurs Clients sont enlevés et traités en même temps.

3.5. Conditions de règlement

La Prestation est toujours facturée au Client.

Worldnet adresse au Client une facture correspondant à la Prestation et une facture correspondant aux droits et taxes avancés par Worldnet, dans laquelle sont inclus des frais d’avancement..

La facture correspondant à la Prestation et autres frais sont payables au siège de Worldnet à 30 jours maximum date de facturation.

Une facture correspondant à la Prestation est établie conformément aux tarifs applicables augmentée de la TVA applicable au transport

La facture correspondant à la Prestation est adressée, de manière générale, mensuellement, le 30 de chaque mois. La facture correspondant aux droits et taxes avancés par Worldnet, dans laquelle sont inclus des frais d’avancement, est adressée à raison de deux échéances mensuelles et est payable et exigible à 7 jours à compter de sa réception par le Client.

Tout retard de paiement de l’une ou l’autre des factures entraine de plein droit, le jour suivant la date de règlement figurant sur la facture, l’exigibilité d’intérêt de retard d’un montant équivalent au taux d’intérêt appliqué par la Banque Centrale Européenne majoré de dix points et fixé selon les modalités définies à l’article L.441-6 alinéa 12 du Code de commerce et ce sans préjudice de la réparation éventuelle, dans les conditions du droit commun, de tout autre dommage résultant directement de ce retard. La date d’exigibilité du paiement, le taux d’intérêt des pénalités de retard figurent sur la facture.

ARTICLE 4- TRANSPORT DE LA MARCHANDISE

4.1. Prestation de transport

Worldnet prend en charge la Marchandise au lieu convenu et la livre au lieu convenu entre les Parties, conformément à l’ordre de service établi par Worldnet, envoyé par email au Client.

Worldnet met tout en œuvre pour respecter la période et la date de livraison fixées dans l’ordre de service envoyé par email.

La Marchandise est récupérée par Worldnet ou par ses partenaires en France ou à l’étranger, puis est pesée, mesurée, mise en sac, emballée et sécurisée par Worldnet ou par ses partenaires en France ou à l’étranger pour être déposée par Worldnet ou par ses partenaires en France ou à l’étranger à l’aéroport ou chez le Client.

Toute prise en charge de la Marchandise par Worldnet est accompagnée d’un bordereau de transport.

Le Client est engagé par les instructions figurant sur le bordereau de transport, même si d’autres instructions ont été relayées via informatique/mails ou sous toute autre forme

4.2. Choix du transport

Worldnet se réserve le droit de décider à tout moment des moyens, itinéraires et procédures les mieux adaptés à chaque étape de prise en charge, manutention, stockage, transport et livraison de la Marchandise, y compris toute modification de moyens, itinéraires ou procédures préalablement convenus

Le transport de la Marchandise peut être terrestre par camions, national ou international, ou aérien, national ou international.

4.3. Livraison

Le Client est tenu d’inspecter la Marchandise à la livraison et d’avertir Worldnet immédiatement en cas de dommage ou perte apparents, ou de signaler à Worldnet par écrit, dans les cinq (5) jours ouvrés tout dommage ou perte non apparents.

Toute réclamation non effectuée dans le délai ci-dessus indiqué sera jugée tardive et ne pourra entrainer une quelconque responsabilité de Worldnet.

Dans les cas où la Marchandise ne serait pas livrée à la bonne destination, le Client doit en informer Worldnet dès que possible et dans tous les cas dans les vingt-quatre heures à compter de la fin de la date de livraison. Si la Marchandise ne peut être livrée conformément au bordereau de transport en raison de circonstances indépendantes de la volonté de Worldnet, Worldnet en avise le Client ou décharge la Marchandise en entrepôt sécurisé et la conserve. Une seconde livraison sera alors organisée avec le Client. La Responsabilité de Worldnet ne pourra aucunement être recherchée à ce titre.

4.4. Contrôle des exportations- Formalités douanières

Il appartient au Client de respecter les règlementations nationales et internationales en vigueur en matière de contrôle des exportations y compris les règlementations qui prohibent le commerce non autorisé de certains matériels ou qui imposent le respect de certaines règlementations, notamment les autorisations CITES. Il appartient au Client d’indiquer à Worldnet la nature, la qualité, et la quantité de la Marchandise et si et dans quelles mesures elles sont soumises à autorisation.

La responsabilité de Worldnet ne pourra en aucun cas être engagée en cas de non-respect, par le Client, de ces règlementations nationales et internationales.

Worldnet effectue les formalités douanières de sortie et d’entrée du territoire pour le compte du Client, dans le cadre d’une représentation indirecte avec faculté pour Worldnet de se substituer tout tiers de son choix.

Le Client est dûment informé de ce que les formalités douanières, notamment déclarations en douane, sont effectuées un prestataire exclusif de Worldnet, à savoir la société MTS.

Le Client s’engage à se conformer à toutes les formalités légales, à fournir tout document nécessaire à la bonne exécution des formalités douanières. La responsabilité de Worldnet ne pourra être engagée en cas de retard ou de manquements du fait de l’absence ou de l’inexactitude des documents fournis.

ARTICLE 5- LIMITES ET EXCLUSIONS DE RESPONSABILITÉ EN CAS DE PERTES-AVARIES ET/OU RETARDS

5.1. En cas de transport terrestre

5.1.1. En cas de transport terrestre de marchandises en France, les dispositions des articles L.133-1 et suivants du Code de commerce s’appliquent. Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport terrestre de marchandises en France, la responsabilité de Worldnet serait limitée à 33 euros par kilo sans pouvoir dépasser 1000 euros par colis (si l’envoi est inférieur à 3 tonnes) et 20 euros par kilo sans pouvoir dépasser 3200 euros par tonne expédiée (si l’envoi est supérieur à 3 tonnes) à la condition que la clause ait été connue et acceptée par l’expéditeur lors de la conclusion du contrat de transport et que l’indemnisation n’aboutisse pas à une indemnité dérisoire par rapport au montant du dommage.

Worldnet pourrait être exonéré totalement de sa responsabilité en cas de vice propre de la marchandise, force majeure ou faute du contractant.

5.1.2. En cas de transport international de marchandises, la CMR s’applique.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport international de marchandises, le montant de l’indemnisation, pour perte et avaries, serait limité à la réparation du seul préjudice affectant les marchandises transportées. Cette indemnisation s’opèrerait que la base de la valeur « départ » de la marchandise, avec un maximum fixé à 8,33 DTS par kilo.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport international de marchandises, pour retard, le montant de l’indemnisation serait limité au montant du prix du transport.

5.2. En cas de transport aérien

La convention de Montréal du 28 mai 1999 et la Convention de Varsovie du 12 octobre 1929 (en fonction des conventions en vigueur dans l’état étranger) sont applicables.

Dans tous les cas où la responsabilité de Worldnet serait engagée, pour quelque cause et à quelque titre que ce soit, lors d’un transport aérien de marchandises, le montant de l’indemnisation, en cas de retard, pertes ou avaries serait limité à 16,583 DTS par kilo si la Convention de Varsovie s’applique et à 19 DTS par kilo si la Convention de Montréal s’applique.

Worldnet pourra s’exonérer de sa responsabilité s’il établit avoir pris toutes les mesures nécessaires en vue d’éviter le dommage ou s’être trouvé dans l’impossibilité de les prendre ; s’il prouve la faute de la personne lésée, l’exonération pouvant alors n’être que partielle ; si la perte résulte du vice propre de la chose.

ARTICLE 6- OBLIGATIONS DU CLIENT

6.1. Le Client est tenu de confirmer :

– la nature, description, quantité et valeur de la Marchandise concernée

– si la Marchandise contient des articles spéciaux ou soumis à restrictions (nocives, inflammables, explosives, dangereuses, périssables…) tel que notamment le transport de matières exotiques soumis à espèces protégées (type crocodiles, python…)

– où et par qui les Marchandises ont été ou seront emballées.

6.2. Après l’émission du bordereau de transport, le Client est tenu :

– d’avertir WorldNet dès que possible, et dans tous les cas avant la prise en charge de la Marchandise, de toute inexactitude ou insuffisance dans le Bon de livraison, y compris quant aux coordonnées du Client, la date et le lieu de prise en charge de la Marchandise, le lieu de la livraison et les coordonnées du destinataire, le nombre de Marchandises à prendre en charge et tout nombre ou marque spécifique, le poids brut et/ou la quantité de la Marchandise, les instructions requises pour les formalités douanières et autres, et tout autre renseignement ou instruction visant à permettre l’exécution de la Lettre de voiture ;

– fournir à WorldNet les informations et documents dont WorldNet pourrait raisonnablement avoir besoin afin d’exécuter la Prestation ;

ARTICLE 7 – ASSURANCES

Lorsque la valeur de la Marchandise est importante, le Client peut souscrire, par l’intermédiaire de Worldnet, une assurance garantissant la perte et les dommages sur la Marchandise

Le Client est responsable de la souscription d’une assurance adaptée sur une base tous risques pour la totalité de la valeur de la Marchandise. Worldnet peut également le cas échéant proposer au Client une assurance ad valorem qui couvre le vol, la dégradation et la perte sur la Marchandise. Cette prestation supplémentaire sera alors ajoutée sur la facture de transport adressée au Client.

ARTICLE 8- NULLITÉ

Au cas où l’une quelconque des dispositions des CGV serait déclarée nulle ou réputée non écrite, toutes les autres dispositions continueront à s’appliquer.

ARTICLE 9- DURÉE – RÉSILIATION

Les CGV sont applicables pendant toute la durée de la Prestation.

ARTICLE 10- DONNÉES À CARACTÈRE PERSONNEL

La Société recueille des informations à caractère personnel lors de toute signature des conditions générales de vente. Ces données font l’objet d’un traitement dont le responsable est le Directeur de Branche. Ces données sont collectées dans le cadre de l’exécution du contrat et sont nécessaires à la fourniture des services et à l’exécution des obligations contractuelles de la Société. Ces données sont conservées uniquement pour le temps correspondant à la finalité de leur collecte. Worldnet est seul propriétaire des informations recueillies, lesquelles ne seront pas vendues, échangées, transférées, ou données à une autre société à des fins commerciales, sans le consentement exprès du Client. Ces données à caractère personnel ne pourront être divulguées qu’en application d’une loi, d’un règlement ou en vertu d’une décision de justice. Conformément à la réglementation applicable en matière de données à caractère personnel, le Client dispose d’un droit d’accès, de rectification, d’opposition, de limitation du traitement, d’effacement et de portabilité de ses données qu’il peut exercer par courrier au Directeur de Branche, en précisant son nom, prénom, adresse et en joignant une copie recto-verso de sa pièce d’identité.

En cas de difficulté en lien avec la gestion de ses données personnelles, le Client peut adresser une réclamation auprès du délégué à la protection des données personnelles (Directeur de Branche) ou auprès de la CNIL ou de toute autre autorité compétente.

ARTICLE 11- LOI APPLICABLE ET ATTRIBUTION DE JURIDICTION

Les CGV sont régies par le droit français. Tout différend entre Worldnet et le Client sera de la compétence exclusive du Tribunal de commerce de Paris (France) même en cas de pluralité de défendeurs ou d’appels en garantie.

Email Disclaimer

Last Updated: 16:33:23 07/13/2021

The information transmitted, including attachments, is intended only for the person(s) or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and destroy any copies of this information.